Welfare Officer

The Complex Care Coordination Team (CoNeCT) provides a comprehensive care coordination service to patients in the community with the aim to reduce avoidable hospital presentations.Through community-based case management and care coordination, CoNeCT helps individuals at high risk of poor health outcomes due to complex medical and social needs. These individuals typically have difficulty navigating health and social care systems, often becoming high-intensity users of the system at risk of avoidable Emergency Department (ED) presentations and lengthy unplanned inpatient stays. CoNeCT has demonstrated consistent positive outcomes for individuals engaged with the service, as well as the system by reducing pressure on EDs and inpatient beds.CoNeCT is a metropolitan-wide service with bases in Nedlands, Perth, South Guildford, Armadale, Myaree, Rockingham, and Peel.Successful applicants may be relevant for potential like-to-like positions within the CoNeCT Mental Health Expansion service.This is where jobs become careers, passion finds its purpose, and your voice finds its place. Are you ready to dive headfirst into the community taking excellent health care where it's needed? Then South Metropolitan Health Service is the perfect place to startSMHS delivers quality, safe, and effective hospital and health services within a catchment area stretching more than 3300 square kilometres across the southern half of Perth.Our vision is Excellent health care, every time. You can read more about SMHS in our Strategic Plan.Our Values guide our work in every action, and that includes recruitment and employment SMHS encourages Aboriginal people, people from culturally and linguistically diverse backgrounds or LGBTI communities, and people with disabilities to work with us. Whatever your age, race, gender, religion, sexual orientation, and family/carer responsibilities are, we ask that you consider bringing your expertise to our workforce.Job DescriptionThis role provides a Welfare Officer service to the Complex Needs Coordination Team (CoNeCT) to meet the needs of individuals with complex medical and social needs, their families and carers, and other consumers of the service. Assesses and prioritises patient welfare needs and provides direct assistance to access benefits and other requirements. Liaises with government and other service providers to provide necessary assistance. Works in conjunction with a multidisciplinary team in providing a comprehensive social welfare service for patients.This is a recruitment pool for permanent full-time, permanent part-time, fixed-term full-time, fixed-term part-time, and casual appointments.We currently have a 0.4 permanent vacancy available in our South Team along with 2 full-time permanent positions available for our North and East Teams with potential for flexibility.Suitable applicants will be placed in a pool from which appointments may be made when similar vacancies occur, including like positions within the CoNeCT Mental Health Expansion Service. Appointments may be made from this pool until 31/12/2025.Want to know more?We encourage you to contact Linley Speijers at Linley.Speijers@health.wa.gov.au or 0499 859 163.If you are ready to partner with us, see the application instructions below:Your Application Should IncludeA copy of your current CV.A statement addressing the selection criteria in no more than 2-3 pages.The names and contact details of two (2) current referees who can attest to your suitability for this role, with at least one referee being a current or most recent line manager.These documents should be complete and ready to attach prior to applying online. Please ensure you allow enough time to complete the online application process as you will be required to answer various questions and attach your documentation.If you experience difficulties while applying online, please contact Employee Services on 13 44 77 for immediate assistance during business hours.Employee BenefitsOur employees enjoy a range of benefits which may include (in line with operational requirements):Professional Development Opportunities and Study leave/assistanceFlexible working arrangementsFlexible leave arrangementsOther professional and location-based allowancesEligibilityAre you eligible? To be eligible for a permanent appointment to the Western Australian public sector, it is essential that you are an Australian citizen or have permanent residency status in Australia. To be eligible for a fixed-term appointment, you must have documentary evidence of your entitlement to live and work in Australia for the period of the contract.WA Health embraces diversity and is committed to eliminating all forms of discrimination in the provision of our service. We are committed to growing the Aboriginal workforce as a part of WA Health’s Aboriginal Workforce Policy and as a measure to achieve equality; Section 51 of the Equal Opportunity Act 1984 applies to this position. Aboriginal people are encouraged to apply.WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake criminal records screening and integrity checking as part of the appointment process. Referees may also be asked to comment on an applicant’s integrity and past demonstration of ethical behaviour.Lodgement is system generated. Any submissions on, or after, 4:00pm on the closing date will not be accepted.LATE OR EMAIL APPLICATIONS WILL NOT BE CONSIDERED.
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