LanguageCert Quality Auditor

Overview
Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills with presence in more than 200 countries? If so, this is the chance to apply now PeopleCert, on behalf of LanguageCert, is seeking Quality Auditors (QAs) on a project basis to ensure that approved centres comply with LanguageCert and regulatory requirements. This role involves conducting external quality assurance audits to assess a centre's infrastructure, systems, and internal quality assurance arrangements. The QA will verify that processes and practices are effectively implemented and aligned with LanguageCert's standards.
Responsibilities

Perform centre audit/monitoring activities with new and existing centres to ensure compliance with LanguageCert's centre approval criteria and associated policies and procedures
Provide centres with clear and constructive advice, support and guidance with regard to internal quality arrangements and LanguageCert's qualifications, policies and procedures and regulatory requirements
Carry out announced and/or unannounced visits to monitor the conduct and integrity of examinations
Carry out audit activities to verify the compliance of a new examination room/venue according to LanguageCert's set specifications
Complete accurate centre audit reports/records, written in a clear and constructive manner, returning them to LanguageCert and the centre no later than 5 business days after the audit activity
Inform centres of any identified non-compliance and actions required to remedy
Monitor and follow-up on identified centre non-compliance to ensure appropriate close out of actions required
Recommend to the Quality Officer sanctions to be imposed on centres
Undertake investigations regarding alleged malpractice / maladministration as assigned by the Quality Officer
Demonstrate full understanding and implementation of LanguageCert's systems, process, policies and procedures to ensure compliance with internal Management Systems
Provide any audit clarifications required
Attend training/standardisation events from time-to-time throughout each calendar year
Declare any existing or prior activities which would/may conflict with the role of QA and report, in writing, any conflicts that may, form time-to-time occur
Act as a goodwill ambassador for LanguageCert by the courteous treatment of all customers, ensuring at all times that the professionalism of the company is upheld
Maintain own Health & Safety and that of LanguageCert staff and candidates in accordance with the company's Health & Safety requirements

What We Look For

Exceptional command of the English language (native-like fluency or C2 level certification preferred). Certifications such as LanguageCert C2 LTE or C2 IESOL are a plus.
Relevant quality assurance experience in the context of training and/or examination
Familiarity with equal opportunities and anti-discriminatory practices
Availability on demand, at short notice from time-to-time; frequent travelling may be required
Efficient completion of administrative duties, including completion of reports in a timely manner
Representation of LanguageCert in a firm, but professional and polite manner
Ability to communicate and nurture and develop, effective professional working relationships
Ability to meet deadlines and keep to schedules
Punctuality and reliability, maintaining high levels of integrity at all times
Exceptional attention to detail

What We Offer

Competitive remuneration package
Work in an international, dynamic and fun atmosphere
Huge learning experience in using best practices and global environment
Constant personal and professional development

About PeopleCert
PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.
Quality, Innovation, Passion, Integrity are the core values which guide everything we do.
Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.
Working on Home Office (HO) Secure English Language Tests (SELTs)
Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.
If working on the SELT service in the UK, background checks will include:

A basic or enhanced Disclosure Barring Service (DBS) check
Right to Work in the UK check (including nationality, identity and place of residence)
HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)
Financial background check
Employment reference check
If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK

In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country.
All applications will be treated with strict confidentiality.
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