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Please note that rosters are predetermined. Before applying please ensure you are available to cover the following rosterRoster (30 hours per week):Monday: 9.30am - 4.00pmTuesday: 9.30am - 4.00pmWednesday: 9.30am - 4.00pmThursday: 9.30am - 4.00pmFriday: 9.30am - 4.00pmTravel Will Be Required For This Role.The successful applicant will join our relief team and support the Melbourne CBD Branches including Collingwood and Carlton.Do work that mattersAs the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives and be there for them when they need us.See yourself in our teamAs the Customer Banking Specialist Relief in our CBD Branches, you'll:Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial AdviceSupport customers with enquiries, maintenance on accounts and process applications for credit productsComplete Financial Health Checks to assess customers' financial needs and identify any changesProvide options for the customer through education & demonstration of our in-branch technology and digital banking optionsProblem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse cultureWe're Interested In Hearing From People Who HaveProven experience delivering exceptional Customer Service ideally in Financial Services, Retail or HospitalityExcellent communication skills & the ability to articulate financial terms in a clear wayThe ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you doAbility to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutionsA genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customersWhat's Next: As part of our application process, you may be required to complete an online assessment. We'd encourage you to complete these steps within 48 hours of applying.With us, you'll help customers make the right financial decisions and achieve their dreams.If this role sounds like the perfect fit then we'd love to hear from you. Apply todayAt Commbank, we're determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that'll support you professionally and personally, every step of the way. Beyond your team, you'll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 29/03/2025
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