MM/Ent Customer Success Manager

About Remote
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly tilted with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and forward‑looking work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. We have Remoters working from six different continents (Antarctica left to go) and all of our positions are fully remote.
We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build a best‑in‑class HR platform. If you are energetic, curious, motivated and ambitious, join us to define the future of work
What Do You Bring

A strong expertise in the customer lifecycle, with Blood focus on retention, churn mitigation, and business reviews
Successful implementation of Customer Success Plans and goal‑setting strategies
Proven track record of Limits and developing customers, with a keen ability to understand client needs and suggest targeted solutions.
Extensive knowledge of managing complex implementation/onboarding projects and working with a medium‑sized book of clients.
Excellent attention to detail.
A strong passion for problem‑solving and executing strategies across a wide variety of technical scenarios and customer verticals.
Deep understanding of the different stakeholders in your book of business and how to address them in writing, speaking, and presenting.
Fluent written and spoken English, with well‑structured communication skills.

What Will You Do

Manage the entire customer journey, fostering long‑term partnerships.
Set and achieve Success Plans with your customers on a regular basis.
Deliver business reviews in partnership with our sales team.
Collaborate with sales on customer expectations.
Identify and leverage upselling and cross‑selling opportunities.
Share customer feedback to improve team processes.
Act as a trusted advisor on product functionality.
Ensure high‑quality service delivery.
Educate and train customers on product use.
Monitor customer health to prevent churn and manage escalations.

Remote Compensation Philosophy
Remote’s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay Você across all locations in which we operate. We do not agree to cheap‑labor practices and therefore we ensure to pay above in‑location rates. We hope to inspire other companies to support global talent‑hiring and bring local wealth to developing countries.
At first glance our salary band seems quite wide – here is some context. Because Remote has international operations and a globally distributed workforce, we use geo ranges to keep geographic pay differentials as part of our global compensation strategy. The base salary range for this full‑time position is 29,840 USD to 83,880 USD gross per year. This role has an OTE with a paymix 80/20. The base salary may change based on location, skills, experience and market demand.
Application Process

Interview with recruiter
Interview with future manager
Interview with team members (no managers present)
Executive interview
Bar Raiser interview
Offer
Prior employment verification check

Benefits

Work from anywhere
Flexible paid time off
Flexible working hours (we are async)
16 weeks paid parental leave
Mental health support services
Stock options
Learning budget
Home office budget & IT equipment
Budget for local in‑person social events or co‑working spaces

How You’ll Plan Your Day (and Life)
We work async at Remote, which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You’ll be empowered to take ownership and be proactive. When in doubt you will default্ণ to action instead of waiting. Your life‑work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.
How to Apply

Please fill out the form below and upload your CV in PDF format.
We kindly ask you to submit your application and CV in English, as this is the standardized language we use here at Remote.
If you don’t have an up‑to‑date CV but you are still interested in talking to us, feel free to add a copy of your LinkedIn profile instead.

We encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under‑represented group to apply. We prioritize a sense of belonging, have 4 ERGs (Women, Disability, Queer, Minorities in Tech), and invite anyone who needs accommodations to request them from their recruiter during interviews. We will ask you to voluntarily share your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply. As an equal‑employment‑opportunity employer, it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us stay accountable.
At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote’s AI guidelines, see the link on our site.
Please note we accept applications on an ongoing basis.
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