Head of Support Services

Overall purpose of the role
Danish Refugee Council is one of the world’s leading humanitarian NGOs, working in 34 countries to provide adequate assistance with a rights-based approach to refugees, asylum seekers, internally displaced persons, returnees and migrants. DRC is currently looking for a highly qualified Spanish and English-speaking Head of Support Service for his country office in Venezuela. This is an opportunity for an experienced professional to support DRC’s emergency response and durable solutions in Venezuela.
DRC established operational presence in Venezuela in 2019 to meet the urgent needs of vulnerable host communities and people in mixed migration movements. DRC is currently scaling up its response in Venezuela through an integrated programming.
This role has a country focus and ensures compliance to DRC procedures and guidelines within the country. The role contributes to the development of country strategies, which are translated into action plans and-to-day tasks. The role provides support and/or technical guidance to country operations while overseeing country activities.
Responsibilities
Management

Lead and manage the support managers (including people planning, performance, well-being and development).
Manage, deliver and report on current operations programme support in geographic scope.
Establish high performing support teams ensuring high-quality approaches are maintained.
Develop and improve operational approaches, compliance and systems, and support the Country Director to build and deliver effective and sustainable interventions.
Responsible for the strategic development, management and implementation of the support operations.
Ensure appropriate technical support is available to programs, in line whit organizational priorities.
Ensure support for annual planning and review processes.
Direct responsibility for ensuring that the DRC programme operates in accordance with DRC’s support function guidelines.

Operational Management

Support the country Director and the senior Management Team in leasing with donors authorities, especially as relates to issues of compliance, registration, and audit.
Oversee the operational support units for the country by providing strategic leadership and technical support to the areas under his/her supervision.
Supervision, audits and controlling and implementation of corrective actions related to DRC’s operational standards within support area.
Ensure that DRC retains and continually develops its operational capacity to provide rapid emergency response in particular within its procurement and transport systems.
Develop a risk management plan for the country that identifies the major financial and operational risks and implement a mitigation strategy.
Ensure that all administrative and legal-related systems are accurate and maintained.
Work to build the capacity of the operational support staff throughout the operation through frequent in-service training sessions and mentoring support.
Contribute to the development and implementation of DRC’s global development initiatives.

DRC Dynamics ERP System

Ensure ERP functionality is properly used by relevant staff.
Apply reports and data analytics from DRC Dynamics to improve overall performance.
Act as heavy user for most of the projects & Finance functionalities.

Wellbeing and Safety

To know the progress, results and effectiveness of the actions undertaken in the implementation and improvement of the wellbeing and safety processes in the operation.
Comply with the requirements applicable to wellbeing and safety in each of operational offices.
Comply with and enforce the established programs and plans of the wellbeing and safety of the workforce.
Actively participate in the development of the action plans for the wellbeing of the workforce.
Properly use the equipment, tools and personal protection elements provided by the company.
Actively participate in the identification of unsafe actions or conditions in workplaces.

Experience and technical competencies

At least 7 years’ experience in relevant field
At least 4 years’ experience with people management.
Experience in a similar role in an international NGO.
Proven leadership skills and competence in people management.
Proven operational management experience and capability, including in conflict areas.
Proven significant financial, information and systems management experience.
Significant experience in procurement and tender processes.
Understanding and experience of institutional fundraising.
Understanding of the countries in which DRC operates and sensitive to the cultural context.
Experience working in an ERP system, including supply chain, finance and HR systems.

Education

Master’s degree in political science, international development,
economics or the relevant field.

Languages

Fluent Spanish (essential)
Fluent English (essential)

We offer

Designation of Duty Station: Caracas, Venezuela
The opportunity to be part of one of the best NGOs worldwide.
Access to over 1,000 free online trainings and certifications.
Contract Length: 6 months or 1 year renewable depending on funding and performance.
Salary: Band E1. National/international contract.
HCM insurance fully covered by the organization.

DRC Core Competencies

Achieving Excellence: Focus on achieving results and ensuring efficient processes.
Collaboration: Engage relevant parties and encourage feedback.
Taking the Initiative: Take ownership and initiative while seeking innovation.
Communicating: Listen and speak effectively and honestly.
Demonstrating Integrity: Act in accordance with DRC’s vision and values.

Application process
Applications must be submitted through this page by clicking Apply button. All applicants must send a cover letter and an updated CV (no longer than four 2 pages) in English. No application sent by email will be accepted.
Closing date for applications
January 01, 2026 at 11:59pm Local Time. Please note that applications will be reviewed continuously, and interviews will be scheduled as soon as a suitable candidate is identified. DRC reserves the right to close the vacancy before the deadline once a suitable candidate is identified.
Start date
01th February 2026.
Application deadline
Apply no later than 1. January 2026
Location
Caracas
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