Customer Success Manager

hace 1 día

San Francisco, Venezuela ChatGPT Jobs A tiempo completo

Overview
Job Title: Customer Success Manager
Company: Canals AI
Location: San Francisco, CA (Remote)
Job Type: Full-time
What You’ll Do

Own a portfolio of customer relationships, driving adoption, retention, and renewals.
Lead onboarding and customer training sessions to ensure quick, confident rollout across teams.
Monitor usage and engagement metrics to identify adoption gaps, expansion opportunities, and renewal risks.
Partner with Product and Engineering to surface customer insights and resolve issues efficiently.
Facilitate regular business reviews to demonstrate ROI and align on future goals.
Contribute to the creation and evolution of scalable systems, playbooks, and processes as we grow.
Champion a customer-first mindset across Canals, ensuring every customer interaction reflects our values.

What We’re Looking For

3+ years in Customer Success, Account Management, or Implementation for a SaaS product.
Experience working in an early-stage startup and building playbooks, processes, or systems from scratch.
Proven experience owning renewals and driving retention across a book of business.
Demonstrated success driving product adoption and training end users.
Comfortable navigating ambiguity and taking initiative to create clarity and structure.
Strong communication and relationship-building skills across all levels of an organization.
Comfortable explaining technical concepts to non-technical audiences.
Organized, analytical, and proactive — you spot risks early and act quickly.
Experience supporting B2B or enterprise customers preferred.

Bonus Points If

You’ve supported the launch or rollout of new products or features, helping define success metrics and feedback loops.
You have experience working with non-technical customers in industrial, logistics, or supply-chain environments.
You’re passionate about AI, automation, or operational efficiency in complex business systems.

Why Join Canals

Bootstrapped and profitable: Stability and autonomy — no fundraising distractions or shifting investor goals.
High impact: You’ll help our customers transform their operations and see the results of your work every day.
Collaborative culture: Work directly with engineers, designers, and product leaders who care about solving real problems.
Remote-first flexibility: Work anywhere in North America.
Product-market fit: Customers love what we’ve built — and growth is accelerating.
Tight-knit, low-ego team: Join a group of builders passionate about excellence.

Canals.ai is an equal opportunity employer.
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