Ticket Resolution Expert

PST is seeking a skilled TICKET RESOLUTION EXPERT to join our team. The ideal candidate will have a strong background in customer service, with experience in resolving complex issues and providing exceptional support.

About the Role:

• Resolving customer complaints and issues in a timely and professional manner.
• Providing comprehensive support to customers via various communication channels.
• Initiating, tracking, and reviewing tickets to ensure efficient resolution.
• Scheduling appointments and maintaining accurate documentation.
• Utilizing an Enterprise Resource Planning (ERP) system to create business documents.

Key Responsibilities:

• Develop and implement processes to improve customer satisfaction and issue resolution.
• Collaborate with cross-functional teams to resolve complex issues.
• Maintain accurate records and reports to track customer interactions and issue resolutions.
• Stay up-to-date with industry trends and best practices in customer service and support.

Qualifications:

• Bachelor's degree in a related field or equivalent experience.
• A minimum of 5 years of experience in a similar role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Must be available to work Central European Time (CET).