Customer Experience Specialist
hace 3 días
Hello Magic LLC is a innovative company that aims to unlock the potential of service-based businesses by expertly handling inbound communications, delighting customers, and freeing up owners to grow their business.
Salary
We offer competitive compensation for our Customer Success Managers. Our salary structure includes a part-time rate of $450 USD/mo (4-hr daily commitment) and a full-time rate of $900 USD/mo (8-hr daily commitment).
Job Description
As a Customer Success Manager at Hello Magic LLC, you will be responsible for overseeing the onboarding and training process for new clients, maintaining and enhancing relationships with clients, collecting and analyzing customer feedback, and serving as the main point of contact for resolving significant customer issues. You will also monitor data to identify peak call times and adjust receptionist schedules, build strong relationships to convert customers into company advocates, and host periodic industry-specific mastermind calls for clients.
Required Skills and Qualifications
To succeed in this role, you should have excellent communication skills, strategic thinking, and analytical abilities. You should also be fluent in English and have a proven track record of success in customer-facing roles.
Benefits
Working with Hello Magic LLC offers numerous benefits, including direct impact on customer satisfaction and loyalty, a sense of fulfillment, and opportunities for career growth and development. You will also enjoy a supportive culture, flexible work arrangements, and freedom to work from anywhere or come into the office.
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