Open Source Support Specialist

hace 9 horas


Caracas, Distrito Federal, Venezuela Canonical A tiempo completo
Overview
We are a leading technology company that has been a remote-first organization since its inception in 2004. Our work environment is designed to challenge you to think differently, work smarter, learn new skills, and raise your game. At Canonical, you will have a unique opportunity to contribute to the development of innovative technologies that shape the future of the industry.

Job Summary
We are seeking an Open Source Support Specialist to join our technical support team. As a key member of our team, you will be responsible for delivering exceptional technical support experiences on the full desktop and server technical stack at Canonical. Your primary focus will be on providing technical expertise as an internal customer advocate, ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction.

Key Responsibilities
* Provide technical expertise as an internal customer advocate* Work from a remote home office and provide technical support for employees* Be available to take ownership of new cases via telephone, email, and web* Ensure each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction* Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers* Draft and distribute technical notices for internal and external communication* Prioritize your work in order to accomplish the most important and urgent tasks first* Keep on learning as our products and services grow and evolve* Understand the Ubuntu development process to be able to set customer expectations correctly on timeline for a fix* Maintain regular communication and information exchange with the rest of the team, locally and remotely* Identify and suggest any opportunities to provide a better service* Participate in a regular weekend working rotation

Requirements
* Bachelor's degree in a technical field from an accredited college or university* Experience with system performance troubleshooting* Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)* Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.)* Experience with Linux server administration* Programming fundamentals in any language (bash, python, Perl, Ruby, Javascript, C or C++, Go)* Ability to learn quickly, thrive on change and handle the pressure of a customer-facing job* Strong written and verbal English communication skills* Willingness to travel up to 4 times a year for internal events

  • Caracas, Distrito Federal, Venezuela Canonical A tiempo completo

    Company Overview\Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, plays a critical role in breakthrough initiatives such as public cloud, data science, AI, engineering innovation, and IoT.\We collaborate with industry leaders in various sectors, leveraging our...


  • Caracas, Distrito Federal, Venezuela Canonical A tiempo completo

    We are seeking highly skilled Embedded Linux Consultants to join our team. As a key member of our organization, you will be responsible for developing and elaborating solutions to be proposed to prospective clients, participating in the delivery of select projects related to Embedded Linux, and conveying market requirements to key stakeholders in our...


  • Caracas, Distrito Federal, Venezuela Canonical A tiempo completo

    **Company Overview**Canonical is a pioneering tech firm that's at the forefront of the global move to open source. We publish Ubuntu, one of the most important open source projects and the platform for AI, IoT, and the cloud, which enables us to change the world on a daily basis.We're seeking a highly skilled Open Source Community Manager to join our team....


  • Caracas, Distrito Federal, Venezuela Canonical A tiempo completo

    About Canonical:Canonical is a pioneering tech firm at the forefront of the global move to open source software solutions. We are the company behind Ubuntu, one of the most important open source projects, and the platform for AI, IoT, and cloud computing. Our mission is to create a world where technology empowers humanity.We are changing the way software is...

  • Accounting Specialist

    hace 5 días


    Caracas, Distrito Federal, Venezuela Accounting Source A tiempo completo

    Company OverviewAccounting Source offers seamless outsourced accounting solutions to support business growth. Our expert team provides financial management, empowering clients to focus on their core activities.Job RequirementsThis is an entry-level, full-time remote position for an Accountant. Key responsibilities include daily bookkeeping tasks, accounts...

  • Support Specialist

    hace 2 días


    Caracas, Distrito Federal, Venezuela PST A tiempo completo

    **Job Description:**We're seeking an experienced Support Specialist to handle customer inquiries and resolve cases efficiently. The ideal candidate will possess excellent communication skills, strong organizational abilities, and the ability to work independently in a fast-paced environment.


  • Caracas, Distrito Federal, Venezuela Canonical A tiempo completo

    About the CompanyAt Canonical, we believe in harnessing the power of open source to create innovative solutions for real-world problems. We empower users to design and deploy their own infrastructure, making technology more accessible and democratic. Our core values revolve around collaboration, passion, simplicity and sustainability. If you share our vision...


  • Caracas, Distrito Federal, Venezuela Canonical A tiempo completo

    About UsCanonical is a pioneer in open source, fostering a remote-first culture since 2004. We've established a workplace free from discrimination, valuing diversity of experience, perspectives, and background.We're looking for an accomplished senior Python programmer who enjoys challenging projects in mission-critical environments. You'll work with...


  • Caracas, Distrito Federal, Venezuela Canonical A tiempo completo

    Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers,...


  • Caracas, Distrito Federal, Venezuela Freelance Latin America A tiempo completo

    We're looking for a talented Senior IT Support Specialist to join our team at Freelance Latin America. As a key member of our technical operations team, you'll play a critical role in providing exceptional technical support to our clients.Job DescriptionYou will be responsible for leading and managing a team of technical professionals, overseeing their...


  • Caracas, Distrito Federal, Venezuela Vernehq A tiempo completo

    As a Customer Experience Technician at Vernehq, you will be at the forefront of delivering exceptional support to photographers, understanding their unique needs, and empowering them to succeed with our platform. This role combines hands-on customer support, workflow optimization, and technical problem-solving—with a focus on automation and AI-driven...


  • Caracas, Distrito Federal, Venezuela Verne A tiempo completo

    Hi there We are South and our client is looking for a Customer Support ManagerNote to Applicants:Eligibility: This position is open to candidates residing in Latin America.Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.Professional Presentation: We encourage you to showcase your...


  • Caracas, Distrito Federal, Venezuela Canonical A tiempo completo

    Cybersecurity Leadership PositionThis position requires a seasoned cybersecurity leader who can effectively manage a high-performing security team and drive the enhancement of the company's security posture. The successful candidate will possess excellent leadership skills, hands-on experience with various security tools, and a strong understanding of the...


  • Caracas, Distrito Federal, Venezuela Canonical A tiempo completo

    About UsCanonical is a pioneering technology company at the forefront of the global shift to open source. As the organization behind Ubuntu, one of the most significant open source projects and the platform for AI, IoT, and cloud computing, we are transforming the world every day.We recruit globally and set a very high standard for individuals joining our...


  • Caracas, Distrito Federal, Venezuela Canonical A tiempo completo

    About CanonicalCanonical is a pioneering technology firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software.We recruit on a global basis and set a very high standard for people joining the...


  • Caracas, Distrito Federal, Venezuela Canonical A tiempo completo

    About CanonicalCanonical is a pioneering tech firm that drives the global shift to open source. As the company behind Ubuntu, one of the most influential open source projects, we're changing the world daily.We're a remote-first company with a high standard for excellence, and we expect our team members to be at the top of their game. Our unique window into...


  • Caracas, Distrito Federal, Venezuela Canonical A tiempo completo

    Company OverviewCanonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT, and cloud computing, we are changing the world of software.We recruit on a global basis and set a very high standard for people joining the...


  • Caracas, Distrito Federal, Venezuela Canonical A tiempo completo

    Key Responsibilities* Build robust, scalable, leading-edge container images* Work on automated CI/CD processes for building, testing, and publishing our container images* Write tools and tests for assessing security compliance and cloud-native compatibility* Work in Go to deliver new functionalities to our container-building tools* Participate in strong...


  • Caracas, Distrito Federal, Venezuela Canonical A tiempo completo

    Job Description\We are hiring a skilled developer to develop data-rich and reliable user experiences for our enterprise products. These frontends are constructed using JS, CSS, React, and Flutter, and serve as Canonical's face to our users.\To create consistency across our products and sites, we have a central team that builds an open-source React toolkit...


  • Caracas, Distrito Federal, Venezuela Canonical A tiempo completo

    Job Description\We are seeking an Associate Support Engineer to join our team at Canonical. As a hands-on engineer, you will provide technical support to customers using Ubuntu and open source products. This role offers a chance to work with a talented team, solving complex problems and delivering exceptional customer satisfaction.\Your responsibilities will...