Virtual Receptionist Team Lead

hace 6 horas


Valencia, Estado Carabobo, Venezuela Hello Magic LLC A tiempo completo

**About Hello Magic**

Hello Magic transforms the way service industries handle inbound communications. We unlock the potential of service-based businesses by expertly handling inbound communications, delighting customers, and freeing up owners to grow their business and take back their life.

**Your Role**

We're searching for dynamic Customer Success Managers to lead our virtual receptionist team on a global scale. This role offers competitive compensation, flexible hours, and substantial autonomy as a fully remote independent contractor.

**Responsibilities**

- Oversee the onboarding and training process for new clients, ensuring a smooth transition
- Maintain and enhance relationships with clients, building trust and loyalty
- Collect and analyze customer feedback, identifying areas for improvement and informing future enhancements
- Serve as the primary point of contact for resolving significant customer issues, ensuring timely resolutions
- Monitor data to identify peak call times, adjusting receptionist schedules for optimal performance
- Build strong relationships with clients, converting them into loyal advocates
- Host periodic industry-specific mastermind calls, providing value-added services
- Answer virtual receptionist calls in emergencies, ensuring continuity of operations.

**Why Join Our Team**

- Directly impact customer satisfaction and loyalty, providing a sense of fulfillment
- Hold a strategic position influencing customer experience and product feedback
- Collaborate with multiple departments to enhance teamwork and innovation
- Develop a broad skill set, including communication, strategic thinking, and analytics
- Enjoy competitive compensation and a supportive culture
- Work from anywhere or come into the office, maintaining a healthy work-life balance.



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