Fundraising Support Specialist

We are seeking a dedicated and enthusiastic Fundraising Support Specialist to serve as the first point of contact for our Nonprofit customers who have questions about our solutions.

• Contribute to the success of our nonprofit customers by providing impactful support and solutions to ensure they can achieve their fundraising goals using Windfall's solutions.
• Respond promptly to user inquiries through various channels, including phone, chat, and email.
• Provide proactive guidance and best practices for event planning and fundraising efforts.
• Collaborate with internal teams to report bugs, gather user feedback, and suggest feature improvements.
• Maintain accurate and thorough records of all client interactions in Salesforce.
• Proactively follow up with users to ensure their issues are resolved and their experiences are positive.

To be successful in this role, you will need:

• Bachelor's degree
• 2+ years of experience in a customer support role, ideally in the tech or nonprofit sectors
• Proven ability to adapt to shifting priorities and manage multiple tasks effectively
• Familiarity with Salesforce or similar CRM platforms
• Exceptional communication skills, both written and verbal
• Proven ability to analyze and resolve issues effectively
• A positive attitude and a genuine desire to help organizations succeed in their missions

We offer a comprehensive benefits package, which includes competitive salary, and opportunities for professional growth and development. If you are passionate about working with nonprofit organizations and helping them achieve their fundraising goals, we encourage you to apply.