Linux System Administrator

hace 3 días


Caracas, Distrito Federal, Venezuela Canonical A tiempo completo

Canonical is a leader in the open-source movement, and as a Linux Desktop & Devices Support Engineer, you will be at the forefront of this revolution. Our team provides technical support to customers worldwide, and we are seeking an experienced engineer to join our ranks.

Responsibilities
  • Provide exceptional technical support to customers via phone, email, and web
  • Owning and managing support cases from start to finish
  • Ensuring timely resolution of customer issues and maintaining high levels of customer satisfaction
  • Contributing to knowledge base articles and drafting technical notices for internal and external communication

You will be responsible for delivering outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.

Your day-to-day job involves providing technical expertise, being an excellent communicator, and a service-oriented professional. Every day, you will have to make judgment calls to prioritize customer issues and maximize your effectiveness. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings, and Company events.

We expect excellence from our team members, and we offer a unique opportunity to work with the best people in the industry. If you have a passion for technology and an eagerness to learn, then this role may be the perfect fit for you.



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