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IT Infrastructure Manager

hace 2 semanas

Maracaibo, Zulia, Venezuela Freelance Latin America A tiempo completo

We are seeking a highly skilled IT Support Specialist to join our team at Freelance Latin America. This role demands a versatile professional adept at server administration, Microsoft 365/Azure AD management, and comprehensive documentation, all while providing exceptional customer service and troubleshooting.

Key Responsibilities:
  • Customer Service: Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Following Ticketing Processes: Follow the ticketing process provided. Maintain healthy ticket statuses.
  • Technical Support: Provide technical support to customers for a wide variety of IT issues.
  • Documentation: Maintain accurate and up-to-date documentation of customer interactions and resolved issues. Update documentation in a centralized repository.
Requirements:
  • Customer Service: Good communication and interpersonal skills are key. Being able to explain technical issues to non-technical users.
  • Troubleshooting Skills: Being able to diagnose and solve complex IT issues is crucial. Be able to proficiently identify issues and implement resolutions in an efficient and effective manner.
  • Team Communication: Having good communication skills within the team to collaborate with escalation resources.
  • Networking: Understanding basic network protocols, configuration, and troubleshooting. Familiarity with routers, switches, and firewalls.
  • Server Administration: Knowledge of Active Directory, DNS, DHCP, and Remote Desktop Services.
  • Microsoft 365/Azure AD: Knowledge of various Microsoft Admin Portals (Azure, Intune, Exchange, Security and Compliance, etc.).
  • Documentation: Keeping client documentation up to date with how-to's and important information as needed.
  • Adaptability: The IT field is always changing. Being adaptable and eager to learn is crucial to stay on top of your game.