Frontline Resolution Professional

hace 3 días

Caracas, Distrito Federal, Venezuela Vernehq A tiempo completo
About Our Company

We are a leading company in the photography industry, providing a platform that empowers photographers to succeed. As a Customer Experience Technician, you will play a vital role in ensuring our customers receive exceptional support and service.

Responsibilities:
  • Deliver Exceptional Support: Maintain a 90%+ CSAT score while handling at least 100-150 tickets per week with a fast first response time.
  • Identify recurring customer pain points and propose scalable solutions.
  • Collaborate with internal teams to advocate for customer needs.
  • Regularly research and improve chatbot performance, reducing drop-off rates and enhancing AI responses.
Required Skills:
  • Proficient in English: Strong written and verbal communication skills to support English-speaking customers.
  • Customer Service Experience: Background in customer support with a focus on satisfaction and issue resolution.
  • Tech Stack Knowledge: Familiarity with HubSpot, Slack, Notion, Asana, and Google Drive.
  • Process Improvement: Ability to identify inefficiencies and implement streamlined processes that increase team productivity and customer satisfaction.

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