We are looking for a Mid-Senior Dispatch to manage incoming service requests and ensure accurate ticket handling. The role includes logging, categorizing, and assigning tickets, tracking progress, and communicating between clients and technicians with professionalism and clarity.

Duties / Tasks to Perform

• Receive, log, and categorize incoming service requests to ensure accurate ticket handling.
• Assign tickets and monitor their resolution to ensure tasks are completed efficiently.
• Escalate urgent issues when needed to maintain high service standards.
• Liaise between clients and technicians with professionalism and clarity.
• Monitor and track progress of all service requests to ensure timely fulfillment.

Requirements

• Strong verbal and written communication skills for professional interactions.
• High proficiency in customer service and multitasking.
• Familiarity with tech terms and ticketing systems used for logging and tracking.
• Exceptional attention to detail and data entry skills to ensure accuracy in all records.

Schedule: Monday through Friday from 8:00am to 5:00pm EST.

Benefits

• Competitive pay in US Dollars.
• You'll get to work with some amazing, respected business professionals.
• We really value and encourage input from our team members.
• We offer different payment methods (Zelle, Face Bank, Binance)
• You'll get paid every two weeks
• Birthday and work anniversary celebrations.
• Alliances with many brands grant extra benefits to freelancers.
• Weekly recreation dynamics that foster a healthy work environment.

At Freelance Latin America, we're excited to connect you with meaningful remote opportunities. However, we want to be clear:

These are professional roles with set schedules defined by the client.
Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.

You will be part of the client's team.
You'll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.

KPIs and goals matter.
Your performance will be measured to ensure alignment with client expectations and project objectives.

Training may be required.
You might need to complete training to fully understand your role, tools, and client processes.

Commitment and responsibility are essential.
We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

Ready to grow your career with us?
Apply only if you are ready to commit, learn, and take ownership of your role.