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Customer Support Representative
hace 2 semanas
Location: Venezuela (Remote)
Salary: $350 USD per month
Job Description:
Join our global logistics team as a Bilingual Customer Support Representative. You'll handle customer inquiries in both English and Spanish via calls, email, and live chat, assisting with shipment tracking, delivery issues, and more. You'll provide excellent service with accuracy, empathy, and professionalism.
Key Responsibilities:
- Respond to customer inquiries in English and Spanish (calls, email, live chat).
- Assist with shipment tracking, delivery, and logistics-related issues.
- Resolve complaints and escalate issues as needed.
- Maintain accurate records of all customer interactions.
- Collaborate with internal teams to resolve complex cases.
Requirements:
- Bilingual: Fluent in English and Spanish.
- 1+ year of customer service experience.
- Bachelor's degree (any field).
- Full-time availability.
- Reliable computer, headset, and internet connection.
- Ability to work PST hours.
Preferred Qualifications:
- Experience in logistics, courier, or shipping services.
- Previous remote work experience.
