ABA Intake

Join our exceptional team as an Intake & Authorizations Manager and play a critical leadership role in making a positive impact on the lives of children with Autism Spectrum Disorder and their families.

We've already made a meaningful impact in the lives of the families we serve. Now, we're ready to amplify our influence and expand our work across the country. This role will be instrumental in scaling our intake and authorization operations while maintaining a compassionate, family-centered approach.

If you are compassionate, kind, highly organized, and experienced in managing processes and people, we want you to join our dedicated team focused on enhancing the well-being of those we serve.

Discover more about our story at

Responsibilities:

• Oversee and manage all client communications related to intake, authorizations, and onboarding of new patients
• Supervise scheduling of intake appointments and initial assessments
• Review and manage new referrals to ensure timely processing
• Ensure accurate booking of all new intake appointments
• Oversee the relay of benefit information to clients and families
• Ensure activity logs are added accurately and as needed
• Manage insurance benefits and eligibility verification processes
• Ensure welcome emails are sent to clients/parents in a timely manner
• Oversee responses to client and staff calls, text messages, and emails
• Ensure collection and uploading of required documentation, including diagnosis reports and insurance cards
• Maintain oversight of an accurate, up-to-date client database
• Ensure strict adherence to federal HIPAA regulations and company policies and procedures
• Complete additional administrative and operational tasks as assigned by leadership
• Create and maintain a stress-free, supportive onboarding experience for new families
• Guide families through the therapy process while supporting and mentoring intake staff

Requirements:

• Experience in administrative management, customer service leadership, client relations, or related areas
• Experience creating, maintaining, and overseeing spreadsheets and databases
• Excellent proficiency in written and spoken English
• Strong ability to organize, prioritize, and independently implement work activities
• Exceptional communication and leadership skills
• Ability to accurately perceive, interpret, and respond appropriately to verbal and non-verbal communication
• Trustworthy with a strong work ethic and attention to detail
• Proven ability to exercise professional judgment and decision-making
• Proven ability to establish and maintain effective working relationships with staff, parents, and external agencies
• Demonstrated success in problem-solving and time management
• Bilingual preferred (English/Spanish)