Senior Airport Services Agent

Introduction Airport Services plays a critical role in delivering a seamless travel experience for Qatar Airways' passengers while maintaining the highest standards of safety, operational excellence, and customer service.

About the Role
We are currently recruiting for a Senior Airport Services Agent based in Caracas, Venezuela. The successful candidate will be responsible for providing quality service to passengers in relation to check-in, boarding, special services, lounge operations, and baggage services in accordance with Qatar Airways' commercial and safety standards, ensuring passengers and their baggage are handled consistently and efficiently. Specific

Responsibilities:
• Maintain constant liaison with Check-in, Transfer Desk, and other operational areas to ensure smooth passenger acceptance.
• Support the Airport Services Supervisor and coordinate with Check-in and Transfer Desk teams across all operational areas.
• Escort and direct arriving and departing passengers to relevant facilities including hotel desks, visa counters, transfer desks, premium lounges, and boarding gates.
• Assist Duty Officers with company materials and records management.
• Coordinate with Ground Handling Agents (GHA) to facilitate the efficient processing of hotel and transfer passengers.
• Work closely with GHA teams to ensure smooth passenger handling and service delivery.
• Assist passengers with entry requirements, visas, residence permits, and travel documentation enquiries.
• Ensure passengers receive timely assistance throughout airport facilities.
• Perform other related duties as assigned to ensure efficient and effective airport operations. Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before. Together, everything is possible. About You To succeed in this role, candidates should meet the following qualifications and

requirements:
• Previous customer service experience in a fast-paced environment.
• Experience using Departure Control Systems (DCS); ticketing knowledge is an advantage.
• Strong working knowledge of Amadeus is highly preferred.
• Ability to work on a shift roster, including weekends and public holidays.
• Excellent communication and interpersonal skills.
• High energy level and a positive attitude, with the ability to perform effectively in a demanding operational environment.
• Strong customer focus and commitment to delivering exceptional service. Additional Requirement
• Must currently have the legal right to live and work in Venezuela.
• This position is not eligible for visa sponsorship.
• Please ensure your CV is submitted in English. About Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before. So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

How to Apply
If you're ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.