Education Counsellor

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together,

we offer
unmatched services, helping local dreams become realities, all over the world. Learn more at www.careers.idp.com About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together,

we offer
unmatched services, helping local dreams become realities, all over the world. Learn more at www.careers.idp.com Key Accountabilities
• Prepare test equipment and support the delivery of Computer-delivered IELTS tests on weekdays and weekends
• Act as invigilator for Computer-delivered IELTS tests, in line with IELTS test-day procedures
• Perform administrative tasks supporting test organization, including test-day documentation and reporting
• Uphold IELTS test security and confidentiality requirements at all times
• Maintain the filing system for IELTS materials and keep accurate records of IELTS data on the relevant systems
• Deliver high-quality customer service to candidates, providing IELTS information and guidance in person, by telephone and by email
• Welcome and support candidates on test day, resolving enquiries and complaints courteously and escalating issues to the Test Center Manager where required
• Assist with other IELTS examination matters as required Required Experience
• Bachelor's degree in a related field
• Professional English communication skills, written and spoken (equivalent to IELTS 6.0)
• Availability to work weekends (with compensatory leave arrangements)
• Travel flexibility between test locations and cities
• Proficiency in Microsoft Office, particularly Word and Excel
• Awareness of, and commitment to, test security and confidentiality standards
• Ability to handle IELTS enquiries and resolve candidate complaints professionally
• Strong organizational skills, attention to detail and a problem-solving approach
• Team player with a positive, proactive mindset
• 13th Month Salary
• 15 Working-Days Recreation Leave: Employees are entitled to 15 days of paid leave each year for vacations or personal time.
• 10 Days Sick Leave: Employees are granted 10 days of paid sick leave annually.
• Annual Medical Examination: A yearly health check-up provided by the company.
• Staff Development & Training: Professional growth opportunities offered according to departmental and corporate policies.