Senior IT Technician

This role requires a highly skilled and experienced IT professional to lead and manage a team providing exceptional technical support. The ideal candidate will have a strong understanding of IT infrastructure, troubleshooting skills, and a passion for delivering outstanding customer service. Key responsibilities include overseeing team performance, managing client expectations, and driving continuous improvement. The candidate must be a strong leader, with excellent communication and problem-solving skills. They will also be responsible for ensuring compliance with SLAs, security protocols, and company standards.RequirementsA love of (and ability to) solve problems and challenges.Great communication skills, founded in being a good listener.Excellent command of the English language.Advanced understanding of support tools, techniques, and how technology is used to provide services.Advanced understanding of operating systems, business applications, printing systems, and network systems.Advanced diagnosis skills of technical issues related to
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