Technical Help Desk Technician

Job Overview

Freelance Latin America is seeking a skilled IT professional to join our team as an IT Support Specialist. In this role, you will provide technical support to our clients and internal teams, ensuring that their technical needs are met efficiently and effectively.

The successful candidate will have a solid understanding of computer systems, networks, and software, as well as excellent communication and interpersonal skills. They will be able to work independently and as part of a team, adapting to changing priorities and deadlines.

1. Hardware and Software Installation and Configuration: Install and configure hardware and software, respond to help desk tickets, and set up new workstations.
2. Ticket Management and Resolution: Record, track, and document the help desk request problem-solving process including actions taken through to the final resolution.
3. Communication and Customer Service: Respond in a timely manner to requests and issues, repair and replace equipment as needed, and provide onsite and remote support to end users.
4. AV Setup and New Hire Training: Assist with AV setups as needed for meetings and assist new hire training for basic IT needs.
5. Equipment Deployment and Setup: Set up new workstations for users (deploying equipment, checking over account setups).

• Critical Thinking and Problem-Solving Abilities: Strong organizational and time management skills, ability to adapt to changing priorities.
• Excellent Interpersonal and Communication Skills: Excellent verbal and written communication skills, strong interpersonal skills.
• Technical Competence and Experience: Solid understanding of computers, networks, and software, experience using MS Office applications: Word, Excel, Outlook.
• Previous Experience and Adaptability: Previous experience with ConnectWise or other ticketing system, ability and willingness to work in a high-pressure environment.

Competitive Compensation and Benefits: Competitive pay in US Dollars, opportunities for growth and development, and a collaborative team environment.

Working Hours and Schedule: Monday through Friday from 9:00am to 6:30pm EST.