HR Project Coordinator

We're seeking a Bilingual HR Project Coordinator (Remote)People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, NicaraguaWork Schedule: Monday-Friday, 9 am - 5 pm ESTLanguage: Fluent written and spoken English (C1/C2)Only resumes in English will be consideredAbout UsAt Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values:ACTION - You have an action bias. You get things done, fastCARE - You take pleasure in helping others and doing things the right wayOUTSTANDING - You have the highest standards and run things like a well-oiled machineDEPENDABLE - If someone asks you to do something, they KNOW it will get doneENERGY - You bring a positive, enthusiastic, can-do attitude to work every day.THE ROLEWe are currently seeking a bilingual HR Project Coordinator to join our team. As a Valatam team member, you will play a crucial role in monitoring project progress, providing guidance and support to our Virtual Assistants, and ensuring effective communication across departments.You'll have success here if you value clear processes and feel qualified to do the following:Acting as the primary point of contact for Virtual Assistants, understanding their needs, resolving issues, and building strong, lasting relationships to foster client satisfaction and retentionImplementing a personalized Virtual Assistant Management Plan, including regular follow-up calls with team members, ensuring client expectations are metMonitoring ongoing work relationships to identify areas for improvementAddressing any conflicts or issues with Virtual Assistants and clients promptly, implementing solutions to maintain a positive work environmentAssisting with HR duties including project onboarding, retention, and satisfaction strategiesUpdating records and collecting project information for accurate billing and payroll processingFacilitating weekly communication with Finance, HR, and Account Management teamsMonitoring and analyzing Virtual Assistants' working hours using time-tracking software to identify and address any variations in working hoursImplement strategies to manage productivity issues and reduce UT/OT casesRequirementsC1/C2 English and Spanish writing and speaking skillsAt least 1 year of HR or Project management experience preferably remoteExperience or familiarity with HR and talent management processesGraduated (or soon to graduate) with a college degreeA quiet home office with a desk and office chairStable internet with at least 10 MBPS download & 2 MBPS upload speedA laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphoneAccess to a quiet "home office"Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)BenefitsOur pay rate: $5/hr (approx $840-880/month)Ongoing pay rate increments once a year based on performanceDiscretionary bonuses5 Holidays as PTO10 Self-care days. Gym/Wellness allowanceMedical stipend after 6 months of services providedUnlimited online fitness classes with our online personal training partnerInvites to our annual Christmas parties and other in-person or online gatheringWHY VALATAMWork-from-home, fully remote positionsSecure long-term work opportunitiesGain international experience working with US companiesEnhance your English proficiency in a multicultural work environmentPaid training opportunities and gain experience in a new industryWork with a dynamic team dedicated to excellence and innovationExperience a healthy work/life balanceEarn competitive pay in USD currencyPlease fill out our application form, ensuring you answer all the questions. We will get back to you with more information shortly after receiving your application.
#J-18808-Ljbffr