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Key Account Manager

hace 3 semanas

Caracas, Distrito Federal, Venezuela PST A tiempo completo

• Develop and maintain strong relationships with key clients

• Develop and implement strategic account plans

• Regular communication with key accounts to monitor health of the account

• Negotiate contracts, pricing, and terms.

• Provide timely and accurate reporting on key account performance, sales forecasts, and market insights to management and internal stakeholders.

• Identify and pursue opportunities for upselling, cross-selling, and expanding the scope of services or products offered to key accounts.
• Maintain detailed records of interactions, transactions, and communications with key accounts in CRM systems or databases.

• Foster a culture of customer-centricity, professionalism, and excellence within the organization.

• Pro-actively identify gaps in current processes and systems and offer solutions for improvement.

Minimum Qualification

• Bachelor Degree in Business Administration, Marketing or related discipline.

• 5 plus years experience in a similar role

• Strong organizational and time management skills.

• Strong analytical and problem-solving abilities.

Essentials:

• Proficiency with ERP Next or similar application

• Experience with a ticketing system

• Experience in e-commerce

• Understanding of Large Language Models (LLM)

• Flexible, independent, and able to work in a team

• Capable of establishing process design with maximum automation

• Flexible, independent, and able to work in a team

• Amenable to work +or - 4 hours CET

Nice to Have

• Experience in Global Trade

• Knowledge of German language