
Linux Support Specialist
hace 2 días
**About Us**
Canonical is a pioneering tech firm at the forefront of the global move to open source. We are changing the world of software by publishing Ubuntu, one of the most important open source projects and the platform for AI, IoT, and the cloud.
We recruit on a global basis and set a very high standard for people joining the company. We expect excellence in order to succeed, and we need to be the best at what we do.
This role offers the opportunity to work from home, challenge yourself to think differently, work smarter, learn new skills, and raise your game.
**What We're Looking For**
- Exceptional academic track record from high school and university.
- Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path.
- Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation.
- Track record of going above-and-beyond expectations to achieve outstanding results.
**Job Description**
We are hiring a Cloud Technical Advocate to join our team and support the technical needs of customers leveraging Ubuntu and open source products. This role is an opportunity for a hands-on engineer with eagerness to learn, a passion for Linux and open source technologies to work with some of the best people in the industry at Canonical.
The team provides expert-level support and satisfaction to our peer groups and customers, solving interesting technical problems, from triaging complex cloud environments to OS configuration issues and root cause analysis.
**Responsibilities**
- Deliver an outstanding technical support experience on the full technical stack at Canonical, across cloud, desktop, and IoT.
- Take ownership of new cases via telephone, email, and web, and manage your cases to ensure timely resolution.
- Act as an internal customer advocate, keeping them updated in a timely manner, and prioritize your work to accomplish the most important and urgent tasks first.
**Skills and Qualifications**
- Exceptional academic track record from high school and university.
- Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path.
- Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation.
- Track record of going above-and-beyond expectations to achieve outstanding results.
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