Customer Success Liaison

hace 5 días

Colombia, Venezuela Netskope A tiempo completo

About Netskope

Netskope is a global cybersecurity leader that redefines cloud, data, and network security to protect data by applying zero trust principles. Our mission is to provide innovative solutions that address customer cybersecurity requirements and drive positive business outcomes.

Key Responsibilities:

  • Develop a value realization plan to address customer cybersecurity needs and drive successful business outcomes.
  • Drive adoption through alignment of product capabilities with customer desired outcomes, demonstrating innovation and integration with other aspects of the customers' cybersecurity landscape.
  • Articulate Netskope's value to customers and map solutions to their business objectives and desired outcomes.
  • Build relationships with customer senior stakeholders, speaking on a frequent cadence to strengthen relationships while uncovering new opportunities to add value.
  • Conduct quarterly business reviews to document success, review adoption and usage metrics, align on executive priorities, provide adoption and usage recommendations, and review product roadmap.

Requirements:

  • 5+ years of customer success management experience, ideally working with enterprise customers to drive adoption of a technical platform or solution.
  • Customer-centric and proactive team player with empathy to drive customer loyalty and adoption.
  • Successful track record working in and navigating large enterprise environments, building trusted relationships at all levels in the organization.
  • Domain knowledge in the areas of data protection, security operations, threat, risk, or identity management; technical pre/post sales experience is ideal.

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