Bilingual Account Strategist

We are seeking a highly skilled Bilingual Account Strategist to join our team. This is an exciting opportunity for individuals who thrive in remote work environments and have the ability to develop client projects and accounts from start to finish.

Valatam is passionate about building exceptional remote teams in Latin America for growth-minded businesses across various industries in The US. Our core values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members.

• Action: We get things done fast.
• Care: We take pleasure in helping others and doing things the right way.
• Outstanding: We have the highest standards and run things like a well-oiled machine.
• Dependable: We ensure that tasks are completed on time.
• Energy: We bring a positive, enthusiastic attitude to work every day.

As a Valatam team member, you will play a crucial role in developing client projects and accounts to initiate and maintain good client-team member relationships. You will be responsible for meeting the operational needs of assigned client segments, ensuring that project goals are met, and ensuring customer satisfaction.

1. Maintain relationships with clients through regular check-ins.
2. Preemptively solve problems with clients or their team members before they happen.
3. Grow our teams on each account through upselling and cross-selling.
4. Generate referrals from your accounts.
5. Present new placements, schedule calls, and onboard clients.
6. Update databases and generate reports as needed.
7. Update VA Manager on new placements and coordinate placement logistics.
8. Provide feedback on team members' performance and client satisfaction.

• C1/C2 English and Spanish writing and speaking skills.
• At least 2 years of account or client management experience preferably remote.
• Graduated (or soon to graduate) with a college degree.
• A quiet home office with a desk and office chair.
• Stable internet with at least 10 MBPS download & 2 MBPS upload speed.
• A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone.
• Access to a quiet 'home office'.
• Access to a backup place of work in case of power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, etc.).

We offer competitive pay and benefits, including:

• $5/hour (approximately $840-880/month)
• Commissions on upsells (approximately $300-500 for each successful upsale)
• Ongoing pay rate increments once a year based on performance
• Discretionary bonuses
• 5 Holidays as PTO
• 10 Self-care days
• Gym/Wellness allowance
• Medical stipend after 6 months of services provided
• Unlimited online fitness classes with our online personal training partner
• Invites to our annual Christmas parties and other in-person or online gatherings

We prioritize work-life balance and provide opportunities for professional growth in a multicultural work environment.