Ecommerce Case Management Specialist

hace 3 días


Caracas, Distrito Federal, Venezuela VAME LTD A tiempo completo
The Role:

The Ecommerce Case Management Specialist will be responsible for managing customer inquiries and issues related to online orders. This role involves collaborating with various teams to ensure a seamless customer experience and timely resolution of cases.

  • Manage and resolve customer cases related to ecommerce transactions.
  • Collaborate with logistics, customer service, and IT teams to address issues.
  • Analyze case trends and provide feedback for process improvements.
  • Document case resolutions and maintain accurate records.
  • Assist in developing FAQs and knowledge base articles.
Ideal Profile:

The ideal candidate will possess a blend of technical and interpersonal skills, with a focus on customer satisfaction and operational efficiency.

  • Experience in ecommerce or customer service environments.
  • Technical troubleshooting skills.
  • Data analysis capabilities.
  • Excellent communication skills.
  • Problem-solving abilities.
  • Attention to detail.
  • Ability to work in a fast-paced environment.

Education: Bachelor's degree in Business, Marketing, or a related field is preferred.

What's on Offer:

This position offers a competitive salary and benefits package, including health insurance, retirement plans, and opportunities for professional development.

  • Growth opportunities within the company.
  • Supportive and collaborative company culture.
  • Remote work options available.
  • Access to continuous learning resources.


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