IT Support Level 3

hace 7 días


Maracaibo, Zulia, Venezuela Freelance Latin America A tiempo completo

We're looking a Technical Support to join our team. In this role, you'll dive into solving challenging technical issues, help bring new technology projects to life, and provide excellent support to our most important clients. You'll work hands-on, share your knowledge, and keep things organized with clear documentation.

Duties / Tasks to Perform

  • Handle escalated service tickets, complex network issues, and server-level diagnostics.
  • Remote support for high-priority clients, including hardware provisioning and structured cabling.
  • Lead or assist in deploying new technologies (e.g., cloud migrations, virtualization setups).
  • Maintain detailed records of service activities, configurations, and client interactions.
  • Guide junior technicians and contribute to internal training efforts.

Requirements

  • 4+ years of IT support experience, ideally within a Managed Service Provider (MSP) environment.
  • CompTIA A+, Network+, and Security+ certifications.
  • Microsoft Certified: Azure Administrator Associate.
  • Hands-on knowledge of RMM platforms such as Auvik or N-central.
  • Proficiency with PSA systems like ConnectWise or Autotask.
  • Experience managing backup solutions such as Acronis or Veeam.
  • Familiarity with cloud platforms, specifically Azure and AWS.
  • Strong communication skills and a focus on customer service.
  • Effective time management and the ability to multitask.
  • Capable of working both independently and as part of a team.
  • A proactive, problem-solving mindset.


Schedule: Monday through Friday from 8:00am to 5:00pm EST.

Benefits

  • Competitive pay in US Dollars.
  • You'll get to work with some amazing, respected business professionals.
  • We really value and encourage input from our team members.
  • We offer different payment methods (Zelle, Face Bank, Binance)
  • You'll get paid every two weeks
  • Birthday and work anniversary celebrations.
  • Alliances with many brands grant extra benefits to freelancers.
  • Weekly recreation dynamics that foster a healthy work environment.
Before You Apply, Please Read:

At Freelance Latin America, we're excited to connect you with meaningful remote opportunities. However, we want to be clear:

These are professional roles with set schedules defined by the client.
Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.

You will be part of the client's team.
You'll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.

KPIs and goals matter.
Your performance will be measured to ensure alignment with client expectations and project objectives.

Training may be required.
You might need to complete training to fully understand your role, tools, and client processes.

Commitment and responsibility are essential.
We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

Ready to grow your career with us?
Apply only if you are ready to commit, learn, and take ownership of your role.


  • IT Support Level 3

    hace 2 semanas


    Maracaibo, Zulia, Venezuela Freelance Latin America A tiempo completo

    We're looking a Technical Support to join our team. In this role, you'll dive into solving challenging technical issues, help bring new technology projects to life, and provide excellent support to our most important clients. You'll work hands-on, share your knowledge, and keep things organized with clear documentation.Key ResponsibilitiesAdvanced...

  • IT Help Desk Technician

    hace 2 semanas


    Maracaibo, Zulia, Venezuela Freelance Latin America A tiempo completo

    As a Remote Help Desk Technician (Level 2), you will provide remote support, troubleshoot issues, resolve tickets, and follow MSP best practices. You will work with Windows/macOS devices, Microsoft 365 environments, common SMB networks, and various line-of-business applications.Core Support & TroubleshootingProvide remote support via phone, PSA ticketing...

  • Care Coordinator

    hace 2 semanas


    Maracaibo, Zulia, Venezuela Freelance Latin America A tiempo completo

    The Care Coordinator is responsible for managing and coordinating all aspects of client care to ensure the consistent delivery of high-quality services and client satisfaction. This position oversees client onboarding, staffing, compliance, and daily operational functions. Serving as the primary point of contact for assigned clients, the Care Coordinator...

  • Care Coordinator

    hace 1 semana


    Maracaibo, Zulia, Venezuela Freelance Latin America A tiempo completo

    The Care Coordinator is responsible for managing and coordinating all aspects of client care to ensure the consistent delivery of high-quality services and client satisfaction. This position oversees client onboarding, staffing, compliance, and daily operational functions. Serving as the primary point of contact for assigned clients, the Care Coordinator...

  • Care Coordinator

    hace 7 días


    Maracaibo, Zulia, Venezuela Freelance Latin America A tiempo completo

    The Care Coordinator is responsible for managing and coordinating all aspects of client care to ensure the consistent delivery of high-quality services and client satisfaction. This position oversees client onboarding, staffing, compliance, and daily operational functions. Serving as the primary point of contact for assigned clients, the Care Coordinator...

  • Proactive Bookkeeper

    hace 2 días


    Maracaibo, Zulia, Venezuela Freelance Latin America A tiempo completo

    We are building a pipeline of highly proactive Bookkeepers (Junior, Mid, and Senior levels) for upcoming client projects. We're looking for individuals who can not only handle day-to-day bookkeeping tasks but also take initiative, anticipate needs, and contribute to smoother, more efficient financial operations.If you're someone who thinks ahead, solves...

  • IT Support Level 3

    hace 2 semanas


    Maracaibo, Venezuela Freelance Latin America A tiempo completo

    We’re looking a Technical Support to join our team. In this role, you’ll dive into solving challenging technical issues, help bring new technology projects to life, and provide excellent support to our most important clients. You’ll work hands‑on, share your knowledge, and keep things organized with clear documentation. Key Responsibilities Advanced...


  • Maracaibo, Venezuela Freelance Latin America A tiempo completo

    A remote support services company is looking for a Remote Help Desk Technician (Level 2) to provide outstanding support and troubleshoot various IT issues. The ideal candidate must have experience within an MSP environment, possess strong English communication skills, and demonstrate proficiency in troubleshooting Windows and macOS devices. This role...


  • Maracaibo, Venezuela Freelance Latin America A tiempo completo

    A remote service company is seeking a Technical Support professional to solve complex technical issues and assist in technology project implementations. You will support high-priority clients, maintain documentation, and mentor junior staff. Ideal candidates have over 4 years of IT support experience, relevant certifications, and excellent communication...

  • IT Help Desk Technician

    hace 1 semana


    Maracaibo, Venezuela Freelance Latin America A tiempo completo

    As a Remote Help Desk Technician (Level 2), you will provide remote support, troubleshoot issues, resolve tickets, and follow MSP best practices. You will work with Windows/macOS devices, Microsoft 365 environments, common SMB networks, and various line‑of‑business applications. Core Support & Troubleshooting Provide remote support via phone, PSA...


  • Maracaibo, Venezuela TalentPop App A tiempo completo

    Spanish-English Customer Support Associate Helping people comes naturally to you—and you can do it seamlessly in both Spanish and English. If you’re ready to bring your communication skills, empathy, and problem‑solving mindset to a global team, we’d love to meet you. What You’ll Do As a Spanish-English Customer Support Associate, you’ll assist...


  • Maracaibo, Venezuela Freelance Latin America A tiempo completo

    A remote opportunity provider is seeking highly-skilled English-speaking professionals for various roles such as Virtual Assistance, IT Support, Web Development, and more. Applicants need exceptional organizational skills and a proactive mindset. This position offers competitive pay in US dollars and the chance to work with respected clients globally....


  • Maracaibo, Venezuela Freelance Latin America A tiempo completo

    About Freelance Latin America At Freelance Latin America, we connect exceptional Latin American professionals with top international clients. We believe in building long-term relationships and offering growth-oriented remote opportunities that align with global standards. As part of our Talent Network, you'll be among the first to be considered for openings...

  • Shopify Engineer

    hace 3 días


    Maracaibo, Venezuela BairesDev A tiempo completo

    At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. When you apply for this...

  • Software Engineer, AI

    hace 1 semana


    Maracaibo, Venezuela G2i Inc. A tiempo completo

    Software Engineer, AI — Code Evaluation & Training (Remote) Help train large-language models (LLMs) to write production-grade code across a wide range of programming languages: Compare & rank multiple code snippets, explaining which is best and why. Repair & refactor AI-generated code for correctness, efficiency, and style. Inject feedback (ratings,...

  • Software Engineer, AI

    hace 1 semana


    Maracaibo, Venezuela G2i Inc. A tiempo completo

    Software Engineer, AI — Code Evaluation & Training (Remote) List of accepted countries and locations Help train large-language models (LLMs) to write production-grade code across a wide range of programming languages: Compare & rank multiple code snippets, explaining which is best and why. Repair & refactor AI-generated code for correctness, efficiency,...