Site Reliability

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world’s leading public cloud and silicon providers, and industry leaders in many sectors. The company pioneers global distributed collaboration, with 1200+ colleagues across 75+ countries and very few office‑based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. We are hiring a Site Reliability / Gitops Engineer to our Information Systems (IS) team. This role is an opportunity for an "automation‑first" technologist with a passion for Linux to build a career with Canonical and drive success with those leveraging Ubuntu and open source products. If you have experience in IT operations automation, Infrastructure as Code, and a passion for technology, you will enjoy working with some of the best people in the industry at Canonical. Job Summary The IS team at Canonical supports and maintains all of Canonical’s IT production services. The team is in charge of running services used by over 60 million Ubuntu users. As an SRE & Gitops engineer you’ll drive operations automation to the next level, both in our own private clouds and in public clouds. We do this by utilizing the best open‑source infrastructure‑as‑code software, software development practices such as CI/CD pipelines, and Canonical’s leading products for software operation automation. In addition to defining the infrastructure as code, you will improve Canonical products and the open‑source technologies they’re based on by providing critical feedback to developers on how their products operate at scale. This is done by submitting bugs (and sometimes writing pull requests) and collaborating on design and implementations with other teams within the company. You’ll be part of a global team of SREs that work together and support each other to provide the best possible services to our company, Canonical’s customers and the Ubuntu Community. Location: This role is available remotely in any timezone. Responsibilities Apply your experience of IaC to develop infrastructure‑as‑code practice within IS by constantly increasing automation and improving IaC processes Automate software operations for re‑usability and consistency across private and public clouds, taking into account the complexities of distributed systems Develop new features and improve the resilience and scalability of the existing cloud and container portfolio at Canonical Maintain operational responsibility for all of Canonical’s core services, networks, and infrastructure Develop skills in troubleshooting, capacity planning, and performance investigation; set up, maintain, and use observability tools such as Prometheus, Grafana, and Elasticsearch; design, implement, and maintain monitoring and alerting for various systems and services Collaborate with development teams to design service architecture, documentation, playbooks, policies, and operational procedures Provide assistance and work with globally distributed engineering, operations, and support peers Be given uninterrupted development time to focus on larger projects and automation of manual tasks Share your experience, know‑how, and best practices with other team members in design sessions, mentorship, and "doing work together" Carry final responsibility for time‑critical escalations What we are looking for in you A deep experience of, and knowledge to define operations in code, using version control, peer review, and CI/CD to roll out changes to applications and infrastructure Strong modern engineering background (peer review, unit testing, SCM, CI/CD, Agile) Python software development experience, with large projects Practical knowledge of Linux networking, routing, and firewalls Affinity with various forms of Linux storage, from Ceph to databases Hands‑on experience administering enterprise Linux servers Extensive knowledge of cloud computing concepts and technologies Bachelor’s degree or greater, preferably in computer science or related engineering field Able to communicate clearly and effectively in English over email, chat, video, or voice calls and in‑person Motivated and able to troubleshoot from kernel to web, and willing to ask others when appropriate A willingness to be flexible and learn new things quickly Be inspired by the needs of fast‑changing environments Happy to work within distributed teams Be passionate and familiar with open‑source, especially Ubuntu or Debian About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open‑source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. Referrals increase your chances of interviewing at Canonical by 2x. #J-18808-Ljbffr