Technical Support Specialist
hace 2 meses
Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Myskysys. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our end-users, ensuring that they have a seamless experience with our IT systems.
Key Responsibilities:
- Provide technical support to end-users via phone, email, or in-person
- Configure and maintain company computers, laptops, and other devices
- Troubleshoot hardware and software issues, and escalate complex problems to senior technicians
- Document technical procedures and knowledge base articles
- Collaborate with the Service Desk team to resolve customer issues
- Participate in on-call rotations to provide 24/7 support
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 1 year of experience in customer service or technical support
- Advanced computer knowledge and proficiency in Windows and macOS
- Knowledge of ticket registration tools (Service Now, Remedy, etc.)
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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