Technical Support Specialist

hace 2 meses


Caracas, Distrito Federal, Venezuela Myskysys A tiempo completo
Job Description

Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Myskysys. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our end-users, ensuring that they have a seamless experience with our IT systems.

Key Responsibilities:

  • Provide technical support to end-users via phone, email, or in-person
  • Configure and maintain company computers, laptops, and other devices
  • Troubleshoot hardware and software issues, and escalate complex problems to senior technicians
  • Document technical procedures and knowledge base articles
  • Collaborate with the Service Desk team to resolve customer issues
  • Participate in on-call rotations to provide 24/7 support
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 1 year of experience in customer service or technical support
  • Advanced computer knowledge and proficiency in Windows and macOS
  • Knowledge of ticket registration tools (Service Now, Remedy, etc.)
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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