IT Support Specialist
hace 2 semanas
We are seeking a highly skilled and motivated IT Support Specialist to join our team at Myskysys. As a key member of our IT department, you will be responsible for providing technical support to end-users, configuring company computers, and maintaining the functional IT environment.
Key Responsibilities- Provide technical support to end-users via phone, email, or in-person
- Configure company computers, laptops, and desktops with customer images
- Maintain the functional IT environment, including infrastructure and resource utilization
- Install computer peripherals, such as monitors, mice, keyboards, and Dockstations
- Perform second-level troubleshooting and hardware troubleshooting
- Generate warranties for equipment manufacturers when necessary
- Assist with the creation of technical procedures for the Service Desk
- Follow processes defined by the global contract
- Carry out mandatory training for Wipro and Customer
- Minimum of 01 years of experience in customer service areas
- Advanced computer knowledge
- Knowledge in Ticket registration tools (Service Now, Remedy, etc.)
- Behavioral skills, including attendance, punctuality, concentrated attention, commitment, and teamwork
This role reports to the project leader and requires the ability to work well in a team environment.
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IT Support Specialist
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