Technical Support Representative
hace 3 semanas
About Touch Support
We're a US-based company working as a strategic partner to diverse technology firms, assisting them with exceptional customer service. Our teams support a wide range of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS.
We're currently expanding our IT team to work with our clients, and we're looking for a talented candidate to join us as a Junior IT Support Specialist. This is a work-from-home position, and we have long experience and success with training and onboarding new team members online.
About the Role
As a Junior IT Support Specialist, you'll be responsible for responding to and resolving customer questions through chat, email, and telephone calls quickly and effectively. You'll assist in onboarding, educating, and supporting our customers through their journey, as well as help and guide them with technical and billing-related questions.
You'll act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing, and you'll increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience.
Requirements
We're looking for someone with excellent communication skills in the English language, a high school degree, and an interest in developing a career in Linux system administration, Windows system administration, or troubleshooting technical and software issues with virtual Windows workstations.
You'll need a solution-oriented mindset and passion for resolving problems, as well as a passion for working with people and helping them to get their stuff working. You'll also need to be ready to learn quickly, lend a helping hand, and pass on the knowledge as you grow with the company.
What We Offer
As a Junior IT Support Specialist at Touch Support, you'll have the opportunity to work from home, learn from scratch, and have a clearly defined promotional path. You'll also have the chance to further your development with valuable certifications paid for by the company, and you'll be part of a great teamwork environment.
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