Customer Support Specialist

hace 4 días


Caracas, Distrito Federal, Venezuela PST A tiempo completo
Job Description

We are seeking a highly skilled CUSTOMER SUPPORT SPECIALIST to join our team at PST. The ideal candidate will have a strong background in customer care, with experience in resolving complex issues and providing exceptional support.

About the Role:

  • Resolve customer complaints and issues in a timely and professional manner.
  • Provide comprehensive support to customers via various communication channels.
  • Initiate, track, and review tickets to ensure efficient resolution.
  • Schedule appointments and maintain accurate documentation.
  • Utilize ERP system to create offers, invoices, and other business documents.

Qualifications:

  • Bachelor's degree in a related field or equivalent experience.
  • A minimum of 5 years of experience in a similar role.
  • Strong organizational skills and ability to work efficiently in a fast-paced environment.
  • Excellent communication and project management skills.
  • Must be available to work Central European Time (CET).

Requirements:

  • Familiarity with ERPNext or similar systems (NetSuite, Odoo, Acumatica, Sage, etc.).
  • Experience working in a ticketing system (Odoo, Flectra, OpenERP, SuiteCRM, etc.).
  • Proficiency in using Large Language Models (LLM) to create prompts and understand output.
  • Professional communication skills and attention to detail.
  • Experience/exposure in eCommerce.
  • Confident English skills, both written and spoken.
  • Flexible and independent, with ability to work in a team.

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