IT Support Specialist

hace 6 días

Maracaibo, Zulia, Venezuela Freelance Latin America A tiempo completo

Job Summary

This is an exciting opportunity for a highly skilled and motivated IT professional to provide exceptional technical support in a fast-paced environment.

The ideal candidate will have strong technical skills, excellent communication abilities, and a customer-service oriented approach. They should be comfortable working independently and as part of a team.

Key Responsibilities:
  1. Hardware and Software Installation: Install and configure hardware and software, respond to help desk tickets, and set up new workstations.
  2. Ticket Management and Documentation: Record, track, and document the help desk request problem-solving process including actions taken through to the final resolution.
  3. Effective Communication: Respond in a timely manner to requests and issues, repair and replace equipment as needed, and provide onsite and remote support to end users.
  4. AV Setup and Deployment: Assist with AV setups as needed for meetings and assist new hire training for basic IT needs.
  5. Equipment Deployment and Configuration: Set up new workstations for users (deploying equipment, checking over account setups).
Requirements:
  • Critical Thinking and Problem-Solving: Strong organizational and time management skills, ability to adapt to changing priorities.
  • Excellent Interpersonal and Communication Skills: Excellent verbal and written communication skills, strong interpersonal skills.
  • Technical Competence: Solid understanding of computers, networks, and software, experience using MS Office applications: Word, Excel, Outlook.
  • Previous Experience and Adaptability: Previous experience with ConnectWise or other ticketing system, ability and willingness to work in a high-pressure environment.
Work Arrangements and Benefits

Working Hours and Schedule: Monday through Friday from 9:00am to 6:30pm EST.

Competitive Compensation and Benefits Package: Competitive pay in US Dollars, opportunities for growth and development, and a collaborative team environment.

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