Operations Coordinator

hace 3 semanas


Caracas, Distrito Federal, Venezuela Radhires A tiempo completo
Operations Representative / Dispatcher

Rad Hires is seeking a highly organized and detail-oriented Operations Representative / Dispatcher to join our team. As the first point of contact for our clients, you will play a critical role in maintaining positive customer relations and ensuring seamless service delivery.

Key Responsibilities:
  • Serve as the primary point of contact for all incoming communications via phone and email.
  • Schedule appointments for technicians and maintain accurate records of performance.
  • Manage service orders on our CRM platform, ensuring real-time updates on each job.
  • Track service orders and maintain ongoing communication with customers.
  • Provide exceptional customer service and support to our clients.
Requirements:
  • Strong organizational skills with a keen attention to detail.
  • Excellent written and verbal communication skills in English.
  • Warm and approachable demeanor with good listening skills.
  • Comfortable using CRM systems and open to learning new technologies.
  • Proficiency in Excel and Word.
  • Self-starter with a willingness to learn and grow.
What We Offer:

This role offers a unique opportunity to work closely with our Operations team to document, build, and coordinate our service processes. You will collaborate with the team and contribute to transforming our business practices. As a key member of our team, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment.



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