
Remote Client Success Specialist
hace 9 horas
At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in the US. Our core values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment.
The RoleWe are seeking a bilingual Client Success Manager to join our team. As a Valatam team member, you will play a crucial role in developing client projects and accounts to initiate and maintain good client-team member relationships.
- Maintaining relationships with clients through regular check-ins
- Preemptively solving problems with clients or their team members before they happen
- Growing our teams on each account through upselling and cross-selling
- Generating referrals from your accounts
To succeed in this role, you should have:
- C1/C2 English and Spanish writing and speaking skills
- 2+ years of account management experience (remote and serving US/Canadian/UK clients)
- Graduated (or soon to graduate) with a college degree
- A quiet home office with a desk and office chair
- Stable internet with at least 10 MBPS download & 2 MBPS upload speed
- A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone
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