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Store Operations Specialist

hace 1 semana

La Puente, Venezuela Bertrand's Music Enterprises A tiempo completo
The Assistant Store Manager is a key member of our team, responsible for supporting the Store Manager in overseeing daily operations and ensuring a seamless retail environment for customers. This role plays a critical part in maintaining store efficiency and service quality. The ideal candidate will have strong leadership, organizational, and problem-solving abilities, as well as excellent communication and customer service skills. Familiarity with retail management software is also a plus. If you're passionate about music and customer service, we encourage you to apply for this exciting opportunity.

About Bertrand's Music Enterprises
We are a family-owned business specializing in Band and Orchestral instruments. Our main focus areas are Rentals, Lessons, Sales, and Repairs. We pride ourselves on our core values: Customer First Mentality, Musical Advocacy / Education, Adaptability, Trustworthy, Community, Teamwork, and Positivity. We have received several awards including Top 100 Music Store and California Small Business of the Year.

Job Responsibilities
The Assistant Store Manager will be responsible for:
  • Supporting the Store Manager in supervising retail store staff
  • Directing, coordinating, and evaluating store operations
  • Supporting supervisory tasks in line with the organization's policies and applicable laws
  • Assisting in employee management processes including training, performance appraisals, and problem resolution
  • Supporting daily store operations to promote efficient retail management
  • Assisting in supervising sales, inventory, financial, and management aspects to enhance store performance and profitability
  • Contributing to hiring, training, supervising, and mentoring store staff, aiming for high performance and development
  • Participating in developing sales strategies to boost customer satisfaction and increase sales, rentals, & lesson engagements