IT Support Specialist
hace 5 días
As a Level 2 IT Specialist at Freelance Latin America, you will play a crucial role in resolving complex desktop and server support tickets. Your expertise in Microsoft 365 Admin and Security, Azure AD, and cybersecurity tools will be essential in managing and troubleshooting Local Active Directory, Microsoft 365 Platforms, and client IT infrastructure.
Key Responsibilities:
• Provide Level 2 remote support for desktops, laptops, printers, and network devices to end users.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Manage and troubleshoot Local Active Directory, Microsoft 365 Platforms, and client IT infrastructure.
• Implement cybersecurity policies, including endpoint protection, application whitelisting, patching, and policy management.
Requirements:
• 5+ years of experience in IT Desktop and Server support, with at least 2 years in a Tier 2 role, preferably with an IT MSP.
• Strong expertise in Microsoft 365 Admin and Security, Azure AD (Intune and Autopilot a plus).
• Excellent troubleshooting skills with Windows OS, MacOS, and Windows servers.
• Experience with Microsoft Hyper-V VM management.
• Exceptional English communication and interpersonal skills.
Benefits:
• Competitive pay in US Dollars.
• Opportunity to work with amazing business professionals.
• Value and encouragement from our team members.
• Different payment methods available (Zelle, Face Bank, Binance).
• Paid every two weeks.
• Necessary equipment provided: Laptop, headset, mouse, and mouse pad.
• Birthday and work anniversary celebrations.
• Alliances with many brands grant extra benefits to freelancers.
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