Remote HR Project Management Specialist
hace 2 días
We strive to deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members by upholding our core values.
We prioritize:
- Action-oriented approach: We swiftly accomplish tasks while maintaining quality
- Care and empathy: We dedicate ourselves to assisting others and adhering to best practices
- Excellence: We set high standards and operate efficiently like a well-tuned machine
- Reliability: When entrusted with responsibilities, we guarantee results
- Positive energy: We maintain a proactive, optimistic attitude throughout our workday
This position requires a skilled HR Project Coordinator to oversee project progression, provide guidance to Virtual Assistants, and facilitate seamless communication within departments.
To excel, you must:
- Serve as the primary point of contact for Virtual Assistants, addressing their needs, resolving concerns, and fostering long-lasting relationships to ensure client satisfaction and loyalty
- Develop personalized Virtual Assistant Management Plans, incorporating regular check-ins with team members to guarantee client expectations are met
- Maintain ongoing work relationships to identify areas for improvement
- Swiftly address conflicts or issues with Virtual Assistants and clients, implementing solutions to maintain a positive work environment
- Support HR functions, including project onboarding, retention, and satisfaction strategies
- Accurately update records and collect project information for billing and payroll purposes
- Foster weekly communication with Finance, HR, and Account Management teams
- Analyze Virtual Assistants' working hours using time-tracking software to identify and rectify any discrepancies
- Implement strategies to optimize productivity and minimize unnecessary overtime
To succeed, you will require:
- C1/C2 English and Spanish writing and speaking proficiency
- At least 1 year of HR or Project management experience, preferably in a remote setting
- Familiarity with HR and talent management processes
- A bachelor's degree (or soon-to-be conferred)
- A dedicated home workspace with a desk and office chair
- Reliable internet with a minimum speed of 10 MBPS download and 2 MBPS upload
- A laptop or desktop with 8GB RAM, 1.6GHz processor, and 50GB of available storage, a headset, and a smartphone
- Access to a designated workspace and a secondary internet connection (mobile hotspot, Multibam, WiPod, etc.)
We offer:
- Ongoing performance-based pay rate increases
- Discretionary bonuses
- Five paid holidays per year
- Ten self-care days annually
- A wellness/gym allowance
- A medical stipend after six months of employment
- Unlimited access to online fitness classes through our partnership
- Invitations to our annual holiday events and gatherings
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