Remote HR Project Management Specialist

hace 2 días


Caracas, Distrito Federal, Venezuela Valatam A tiempo completo
About Valatam

We strive to deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members by upholding our core values.

We prioritize:

  • Action-oriented approach: We swiftly accomplish tasks while maintaining quality
  • Care and empathy: We dedicate ourselves to assisting others and adhering to best practices
  • Excellence: We set high standards and operate efficiently like a well-tuned machine
  • Reliability: When entrusted with responsibilities, we guarantee results
  • Positive energy: We maintain a proactive, optimistic attitude throughout our workday
Key Responsibilities

This position requires a skilled HR Project Coordinator to oversee project progression, provide guidance to Virtual Assistants, and facilitate seamless communication within departments.

To excel, you must:

  • Serve as the primary point of contact for Virtual Assistants, addressing their needs, resolving concerns, and fostering long-lasting relationships to ensure client satisfaction and loyalty
  • Develop personalized Virtual Assistant Management Plans, incorporating regular check-ins with team members to guarantee client expectations are met
  • Maintain ongoing work relationships to identify areas for improvement
  • Swiftly address conflicts or issues with Virtual Assistants and clients, implementing solutions to maintain a positive work environment
  • Support HR functions, including project onboarding, retention, and satisfaction strategies
  • Accurately update records and collect project information for billing and payroll purposes
  • Foster weekly communication with Finance, HR, and Account Management teams
  • Analyze Virtual Assistants' working hours using time-tracking software to identify and rectify any discrepancies
  • Implement strategies to optimize productivity and minimize unnecessary overtime
Qualifications for Success

To succeed, you will require:

  • C1/C2 English and Spanish writing and speaking proficiency
  • At least 1 year of HR or Project management experience, preferably in a remote setting
  • Familiarity with HR and talent management processes
  • A bachelor's degree (or soon-to-be conferred)
  • A dedicated home workspace with a desk and office chair
  • Reliable internet with a minimum speed of 10 MBPS download and 2 MBPS upload
  • A laptop or desktop with 8GB RAM, 1.6GHz processor, and 50GB of available storage, a headset, and a smartphone
  • Access to a designated workspace and a secondary internet connection (mobile hotspot, Multibam, WiPod, etc.)
Compensation and Benefits

We offer:

  • Ongoing performance-based pay rate increases
  • Discretionary bonuses
  • Five paid holidays per year
  • Ten self-care days annually
  • A wellness/gym allowance
  • A medical stipend after six months of employment
  • Unlimited access to online fitness classes through our partnership
  • Invitations to our annual holiday events and gatherings


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