Remote Bilingual Client Relations Specialist
hace 2 días
We are seeking a skilled and bilingual professional to join our team at Valatam as a Remote Bilingual Client Relations Specialist.
About the RoleThis is an exciting opportunity to develop client projects and accounts, initiate and maintain good client-team member relationships, meet operational needs of assigned client segments, ensure project goals are met, and provide exceptional customer satisfaction.
Main Responsibilities:- Develop and maintain strong relationships with clients through regular check-ins and proactive issue resolution.
- Grow our teams on each account through upselling and cross-selling, generating referrals, and presenting new placements.
- Update databases and generate reports as needed, providing feedback on team members' performance and client satisfaction.
- C1/C2 English and Spanish writing and speaking skills.
- At least 2 years of account or client management experience preferably in a remote setting.
- Graduated (or soon to graduate) with a college degree.
- A quiet home office with a desk and office chair.
- Stable internet with at least 10 MBPS download & 2 MBPS upload speed.
- A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone.
- Access to a quiet 'home office'
- Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option.
We are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members.
Our Core Values:- Action - You have an action bias. You get things done, fast.
- Care - You take pleasure in helping others and doing things the right way.
- Outstanding - You have the highest standards and run things like a well-oiled machine.
- Dependable - If someone asks you to do something, they KNOW it will get done.
- Energy - You bring a positive, enthusiastic, can-do attitude to work every day.
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