Remote Bilingual Client Relations Specialist

hace 2 días


Caracas, Distrito Federal, Venezuela Valatam A tiempo completo

We are seeking a skilled and bilingual professional to join our team at Valatam as a Remote Bilingual Client Relations Specialist.

About the Role

This is an exciting opportunity to develop client projects and accounts, initiate and maintain good client-team member relationships, meet operational needs of assigned client segments, ensure project goals are met, and provide exceptional customer satisfaction.

Main Responsibilities:
  • Develop and maintain strong relationships with clients through regular check-ins and proactive issue resolution.
  • Grow our teams on each account through upselling and cross-selling, generating referrals, and presenting new placements.
  • Update databases and generate reports as needed, providing feedback on team members' performance and client satisfaction.
Requirements:
  • C1/C2 English and Spanish writing and speaking skills.
  • At least 2 years of account or client management experience preferably in a remote setting.
  • Graduated (or soon to graduate) with a college degree.
  • A quiet home office with a desk and office chair.
  • Stable internet with at least 10 MBPS download & 2 MBPS upload speed.
  • A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone.
  • Access to a quiet 'home office'
  • Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option.
About Us:

We are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members.

Our Core Values:
  • Action - You have an action bias. You get things done, fast.
  • Care - You take pleasure in helping others and doing things the right way.
  • Outstanding - You have the highest standards and run things like a well-oiled machine.
  • Dependable - If someone asks you to do something, they KNOW it will get done.
  • Energy - You bring a positive, enthusiastic, can-do attitude to work every day.


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