HR Project Coordinator Professional
hace 2 días
We are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members.
We believe in:
- Action: We have an action bias. We get things done, fast
- Care: We take pleasure in helping others and doing things the right way
- Outstanding: We have the highest standards and run things like a well-oiled machine
- Dependable: If someone asks us to do something, they KNOW it will get done
- Energy: We bring a positive, enthusiastic, can-do attitude to work every day
We are currently seeking a bilingual HR Project Coordinator to join our team as a key member in monitoring project progress, providing guidance and support to our Virtual Assistants, and ensuring effective communication across departments.
You'll be successful here if you value clear processes and feel qualified to do the following:
- Act as the primary point of contact for Virtual Assistants, understanding their needs, resolving issues, and building strong, lasting relationships to foster client satisfaction and retention
- Implement a personalized Virtual Assistant Management Plan, including regular follow-up calls with team members, ensuring client expectations are met
- Monitor ongoing work relationships to identify areas for improvement
- Address any conflicts or issues with Virtual Assistants and clients promptly, implementing solutions to maintain a positive work environment
- Assist with HR duties including project onboarding, retention, and satisfaction strategies
- Update records and collect project information for accurate billing and payroll processing
- Facilitate weekly communication with Finance, HR, and Account Management teams
- Monitor and analyze Virtual Assistants' working hours using time-tracking software to identify and address any variations in working hours
- Implement strategies to manage productivity issues and reduce UT/OT cases
To succeed in this role, you will need:
- C1/C2 English and Spanish writing and speaking skills
- At least 1 year of HR or Project management experience preferably remote
- Experience or familiarity with HR and talent management processes
- Graduated (or soon to graduate) with a college degree
- A quiet home office with a desk and office chair
- Stable internet with at least 10 MBPS download & 2 MBPS upload speed
- A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone
- Access to a quiet "home office"
- Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)
We offer:
- Ongoing pay rate increments once a year based on performance
- Discretionary bonuses
- 5 Holidays as PTO
- 10 Self-care days
- Gym/Wellness allowance
- Medical stipend after 6 months of services provided
- Unlimited online fitness classes with our online personal training partner
- Invites to our annual Christmas parties and other in-person or online gathering
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