IT Support Specialist

hace 3 días

Maracaibo, Zulia, Venezuela Freelance Latin America A tiempo completo

Job Overview:


We are seeking a highly skilled IT Support Specialist to join our team at Freelance Latin America. This role involves providing level 2 remote support for desktops, laptops, printers, and network devices to end users.



About the Role:



  • Provide Level 2 remote support for desktops, laptops, printers, and network devices to end users.
  • Troubleshoot and resolve hardware, software, and connectivity issues.
  • Respond to escalated tickets and collaborate with the outsourced helpdesk team to ensure smooth client operations.
  • Manage and troubleshoot Local Active Directory, Microsoft 365 Platforms, such as 365 Admin Center and AzureAD.
  • Perform server administration tasks (e.g., user creation, file shares, permissions) and configure server and endpoint management.
  • Implement cybersecurity policies, including endpoint protection, application whitelisting, patching, and policy management.
  • Utilize AI to improve PowerShell scripts to automate routine tasks and improve efficiency.
  • Manage user accounts, licenses, and permissions across Microsoft 365 applications (Exchange Online, Teams, SharePoint, and OneDrive).


Requirements:



  • 5+ years of experience in IT Desktop and Server support, with at least 2 years in a Tier 2 role, preferably with an IT MSP.
  • Strong expertise in Microsoft 365 Admin and Security, Azure AD (Intune and Autopilot a plus).
  • Some experience with cybersecurity tools and best practices.
  • Excellent troubleshooting skills with Windows OS, MacOS, and Windows servers.
  • Experience with Microsoft Hyper-V VM management.
  • Exceptional English communication and interpersonal skills.
  • Ability to work independently and manage competing priorities effectively.
  • At least one of the following certifications: Microsoft 365 Certified: Fundamentals (MS-900), Microsoft Certified: Azure Fundamentals (AZ-900), Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100, MD-101), Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900), Microsoft Certified: Identity and Access Administrator Associate (SC-300), CompTIA Security+, ITIL 4 Foundation Certification.


Benefits:



  • Competitive pay in US Dollars.
  • You'll get to work with some amazing, respected business professionals.
  • We really value and encourage input from our team members.
  • Weekly recreation dynamics that foster a healthy work environment.

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