Virtual Receptionist Lead

Hello Magic LLC is a rapidly growing company that's transforming the way service-based businesses manage their inbound communications. As a Virtual Receptionist Lead, you will play a critical role in shaping the future of our organization and helping us achieve our mission of unlocking the potential of service-based businesses worldwide.

We envision a world where every business has access to top-notch customer support, and where entrepreneurs can focus on what matters most – growing their business and changing lives. To get there, we need talented professionals like you who share our passion for innovation, excellence, and customer-centricity.

• You will oversee the entire customer journey, from initial onboarding to ongoing support and resolution of complex issues
• You will lead a team of virtual receptionists, providing guidance, coaching, and development opportunities to help them excel in their roles
• You will collect and analyze customer feedback to identify areas for improvement and drive business growth
• You will collaborate closely with our product team to inform feature development and ensure that our services meet the evolving needs of our clients
• You will represent our company in various settings, including client meetings, industry events, and social media platforms
• You will stay up-to-date with industry trends and best practices, applying this knowledge to continuously improve our services and processes

We offer a comprehensive benefits package, including competitive compensation, flexible hours, and opportunities for professional growth and development. You'll be part of a dynamic team that's passionate about innovation, excellence, and customer-centricity, and you'll have the chance to make a meaningful impact on the lives of business owners and their customers.