Service Experience Manager

hace 10 horas


Valencia, Estado Carabobo, Venezuela Hello Magic LLC A tiempo completo

Welcome to Hello Magic LLC, where we're revolutionizing the way service-based businesses handle inbound communications. As a Service Experience Manager, you will be at the forefront of our virtual receptionist team, leading the charge in delivering exceptional customer experiences and driving business growth.

About Our Mission

Our mission is to empower service-based businesses to thrive in a competitive market by providing expert inbound call management solutions. We believe that every business deserves access to top-notch customer support, and we're committed to making that a reality.

Responsibilities and Expectations
  • You will oversee the onboarding and training process for new clients, ensuring a seamless transition to our services
  • You will maintain and enhance relationships with existing clients, fostering a culture of loyalty and retention
  • You will collect and analyze customer feedback to inform service improvements and drive business growth
  • You will serve as the main point of contact for resolving significant customer issues, demonstrating expertise and empathy
  • You will monitor data to identify peak call times and adjust receptionist schedules accordingly, optimizing our operations for maximum efficiency
  • You will build strong relationships with clients, converting them into company advocates who champion our brand
  • You will host periodic industry-specific mastermind calls for clients, providing valuable insights and networking opportunities
  • You will answer virtual receptionist calls in emergencies, ensuring uninterrupted service and maintaining high levels of customer satisfaction
What You'll Get Out of It

This role offers a unique blend of challenges and rewards, allowing you to develop your skills, advance your career, and make a meaningful impact on the lives of business owners and their customers. You'll enjoy competitive compensation, flexible hours, and the freedom to work from anywhere, all while being part of a dynamic team that's passionate about innovation and excellence.



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