Customer Success Professional
hace 17 horas
We are seeking a talented Customer Success Professional to lead our virtual receptionist team on a global scale. This role offers competitive compensation, flexible hours, and substantial autonomy as a fully remote independent contractor.
About Our Virtual Call CenterHello Magic transforms inbound call management for service industries, ensuring no missed opportunities and increased bookings. Our mission is to unlock the potential of service-based businesses by expertly handling inbound communications, delighting customers, and freeing up owners to grow their business and take back their life.
Key Responsibilities- Oversight of the onboarding and training process for new clients
- Maintenance and enhancement of relationships with clients, ensuring their satisfaction
- Collection and analysis of customer feedback for service improvement
- Relay of customer insights to the product team for future enhancements
- Servicing as the main point of contact for resolving significant customer issues
- Monitoring of data to identify peak call times and adjustment of receptionist schedules
- Building of strong relationships to convert customers into company advocates
- Hosting of periodic industry-specific mastermind calls for clients
- Answering of virtual receptionist calls in emergencies if someone is sick or unavailable
This role directly boosts customer satisfaction and loyalty, providing a sense of fulfillment. It holds a strategic position influencing customer experience and product feedback, involves collaboration with multiple departments to enhance teamwork, develops broad skill sets, including communication, strategic thinking, and analytics, offers competitive compensation and supportive culture, and provides freedom to work from anywhere or come into the office.
Payment StructureThis is a flexible hybrid remote position with part-time and full-time options available. Part-time employees commit to 4 hours per day, while full-time employees commit to 8 hours per day. Compensation varies based on the level of commitment.
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