Enterprise Customer Success Lead APAC

hace 1 día


Caracas, Distrito Federal, Venezuela Canonical A tiempo completo

Job Description

  • Develop and maintain strong relationships with assigned customers, delivering exceptional experiences and driving loyalty.
  • Collaborate with Sales, Field Engineering, and Support teams to create engagement plans that meet customer objectives.
  • Manage a portfolio of customers in a specific geographic region, identifying growth opportunities and renewal risks in coordination with Sales.
  • Serve as a customer advocate internally, influencing product roadmaps, websites, documentation, processes, and people to improve customer satisfaction and retention.

Requirements

  • A minimum of 5 years of work experience related to IT, with exposure to cloud computing, networking, security, migration, or IoT.
  • Excellent presentation skills, with the ability to communicate complex software concepts.
  • Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
  • A true team player with expertise in agile methodologies.


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