
Enterprise Customer Success Lead APAC
hace 1 día
Job Description
- Develop and maintain strong relationships with assigned customers, delivering exceptional experiences and driving loyalty.
- Collaborate with Sales, Field Engineering, and Support teams to create engagement plans that meet customer objectives.
- Manage a portfolio of customers in a specific geographic region, identifying growth opportunities and renewal risks in coordination with Sales.
- Serve as a customer advocate internally, influencing product roadmaps, websites, documentation, processes, and people to improve customer satisfaction and retention.
Requirements
- A minimum of 5 years of work experience related to IT, with exposure to cloud computing, networking, security, migration, or IoT.
- Excellent presentation skills, with the ability to communicate complex software concepts.
- Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
- A true team player with expertise in agile methodologies.
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