Customer Support Associate

hace 4 horas


Caracas, Distrito Federal, Venezuela Amenify A tiempo completo

About Amenify

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Amenify is a rapidly growing technology platform that powers in-home lifestyle services for multifamily residential properties.

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We are seeking a Customer Support Associate who will work closely with leadership for both Client Services (support) and Sales. This role involves executing on our property manager ambassador program, outreach, onboarding, ongoing relationship management, support.

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Responsibilities\
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  • Strong English Proficiency: Fluent in written and spoken English to effectively communicate with property managers and clients in the United States.\
  • Customer Relationship Excellence: Build strong relationships with positive energy and empathy for our clients (multifamily property managers) ensuring their needs are met promptly and professionally.\
  • Troubleshooting and Technical Support: Assist property managers with software-related issues, providing technical guidance, and resolving problems to ensure smooth operations.\
  • Software Proficiency: Familiarity with the company's software suite to effectively guide property managers in navigating the system and addressing their queries.\
  • Attention to Detail: Display meticulous attention to detail when analyzing customer issues and documenting support interactions to maintain accurate records.\
  • Problem Solving: Demonstrate strong analytical and problem-solving skills to identify and resolve complex customer challenges effectively.\
  • Adaptability: Quickly adapt to changing software features, updates, and industry trends to provide up-to-date assistance to property managers.\
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Requirements

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  • Proven Track Record of Success: Proven track record of success in B2B sales, preferably in the property management or corporate housing industry.\
  • Excellent Communication Skills: Excellent English proficiency; communication and interpersonal skills with the ability to build strong relationships with customers and colleagues.\
  • Self-Motivation and Results-Driven: Self-motivated and results-driven with a strong work ethic.\
  • Ability to Work Independently: Ability to work independently and as part of a team in a fast-paced environment.\
  • Strong Problem-Solving Skills: Strong problem-solving and analytical skills with the ability to think creatively to find solutions.\
  • Proficiency in Microsoft Office and CRM Software: Proficiency in Microsoft Office and CRM software.\
  • Bachelor's Degree in Business or Marketing: Bachelor's degree in business, marketing, or related field.\
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Compensation and Benefits

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We offer a competitive base salary plus an aggressive bonus structure based on performance. Our benefits package includes unlimited PTO policy, continuing education and personal stipends, and a fast-growing company to accelerate career opportunities.



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