Customer Support Lead

hace 9 horas


Caracas, Distrito Federal, Venezuela Verne A tiempo completo

At Verne, we are seeking a seasoned Customer Support Lead to join our team. The ideal candidate should have at least 3 years of customer support experience, including 1.5 years in a leadership role.

The key responsibilities of this position include:

  • Developing and implementing support strategies, policies, and procedures
  • Monitoring team performance metrics and providing regular feedback and coaching
  • Managing escalated customer issues and complex problem resolution

The successful candidate will have strong analytical skills for performance tracking and reporting, as well as the ability to work effectively with a remote team.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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