Digital Service Operations Specialist

hace 2 días


Caracas, Distrito Federal, Venezuela Mondelez International A tiempo completo
Job Description

At Mondelēz International, we believe that our employees are the driving force behind our success. As a Senior Benefits Consultant, you will play a critical role in supporting the delivery of exceptional service operations and ensuring the highest standards of customer satisfaction.

Key Responsibilities
  • Develop and implement strategies to improve service delivery and operations, resulting in increased efficiency and productivity.
  • Collaborate with cross-functional teams to drive process standardization and simplification, ensuring alignment with business objectives.
  • Analyze data and trends to identify areas for process improvement and implement changes to enhance overall performance.
  • Lead continuous improvement initiatives, fostering a culture of innovation and collaboration within the team.
Requirements
  • A proven track record of driving career growth and accelerating professional advancement.
  • Experience and knowledge in process design and mapping, business requirement gathering, and influencing others as a collaborative team player.
  • Strong analytical and problem-solving skills, with the ability to analyze complex data and develop actionable recommendations.
Company Overview

Mondelēz International is a leading global snacking company, dedicated to empowering people to snack right through offering the right snack at the right moment, made with quality ingredients.

Our diverse community of 80,000 Makers and Bakers works together to deliver our products in over 150 countries worldwide. As a member of our team, you will be part of a global organization that values innovation, agility, and collaboration.



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