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Cloud Support Associate Engineer
hace 2 meses
Canonical is a pioneering technology company at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT, and the cloud, we are changing the world of software.
Job DescriptionWe are seeking a highly skilled Cloud Support Associate Engineer to join our team. As a Cloud Support Associate Engineer, you will be responsible for delivering exceptional technical support to our customers and internal teams. You will work closely with our engineering teams to resolve complex technical issues and provide expert-level support on the full cloud technical stack.
Key Responsibilities:
- Provide technical support to customers and internal teams via phone, email, and web
- Own and manage technical cases from problem qualification to full resolution
- Collaborate with senior engineers and other teams to resolve complex technical issues
- Contribute to knowledge base articles and maintain existing content
- Draft and distribute technical notices for internal and external communication
- Prioritize work to accomplish the most important and urgent tasks first
Requirements:
- Bachelor's degree in a technical field (Computer Science, MIS, Electrical Engineering, etc.)
- Experience with Linux troubleshooting and server administration
- Strong knowledge of cloud computing concepts (provisioning, monitoring, orchestration, etc.)
- Knowledge or experience with virtualization, containers, storage technologies, and networking
- Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
- Ability to learn quickly and thrive in a customer-facing role
What We Offer:
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues
About Us:
We are an equal opportunity employer and proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
